Grishma Destiny Onta
Austral,NSW
Summary
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Optical Manager
Specsavers
01.2023 - Current
- Improved customer satisfaction by providing personalized optical solutions and high-quality customer service.
- Increased sales and profitability by implementing strategic marketing initiatives for the optical department.
- Managed and trained a team of opticians, ensuring high levels of product knowledge and customer service skills.
- Maintained up-to-date knowledge of industry trends and advancements in eyewear technology.
- Conducted regular performance evaluations for staff members, fostering professional growth and development within the team.
- Enhanced patient experience by offering comprehensive frame styling consultations tailored to individual needs and preferences.
- Streamlined appointment scheduling processes, resulting in reduced wait times and increased patient satisfaction scores.
- Resolved escalated customer issues promptly and professionally, maintaining a positive brand reputation within the community.
- Worked closely with insurance providers to ensure accurate billing procedures were followed while maximizing patient benefits.
- Coordinated staff schedules to maintain adequate coverage during peak hours, ensuring prompt and efficient service for all patients.
- Proactively addressed any health or safety concerns within the optical department, maintaining a clean and safe environment for both staff and patients.
- Supervised and managed opticians using feedback, constructive conversations and leading daily activities on sales floor.
- Monitored general store systems, inventory databases and operations to quickly identify and resolve issues or concerns.
- Boosted team engagement and workplace satisfaction using managerial and motivational skills.
- Recorded measurements, adjusted eye wear and made changes based on customer feedback.
- Checked finished eye wear to maintain optical standards, customer requirements and special requests.
- Explained prescriptions, optical terminology and products to customers.
- Interacted with customers to help determine or suggest best products to meet eye wear needs and achieve desired look.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Performed basic vision testing for new patients.
Optical Dispenser
Specsavers
01.2015 - Current
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Enhanced sales performance by establishing rapport with customers and addressing their concerns effectively.
- Maintained a clean and organized showroom, ensuring a comfortable shopping environment for clients.
- Assisted in inventory management, conducting regular stock checks and updating the database accordingly.
- Provided exceptional customer service, consistently receiving positive feedback from clients regarding their shopping experience.
- Collaborated with optometrists to ensure accurate prescription fulfillment and optimal visual outcomes for customers.
- Kept up-to-date with industry trends, attending seminars and training sessions to continuously improve product knowledge and expertise.
- Skillfully handled customer complaints, resolving issues promptly and professionally to maintain client loyalty.
- Conducted thorough frame adjustments to guarantee comfortable fit and proper alignment of eyewear for customers.
- Increased efficiency by streamlining order processing procedures, resulting in faster turnaround times for lens fabrication and delivery.
- Educated clients on proper eyewear care techniques, prolonging the lifespan of their glasses or contact lenses.
- Performed accurate measurements of customers'' facial features using precision tools to ensure optimal frame selection and fitment.
- Assisted coworkers with complex cases, sharing expertise in lens materials, coatings, tints, and other optical options available to suit specific requirements.
- Consistently met or exceeded sales targets through effective upselling strategies while maintaining a focus on customer satisfaction.
- Developed strong relationships with suppliers, negotiating favorable terms that resulted in cost savings for the business without compromising quality standards.
- Managed appointment scheduling efficiently while minimizing wait times for customers seeking consultations or adjustments.
- Provided support to store management by assisting with staff training, ensuring that new hires were knowledgeable of products and services offered.
- Confirmed quality control standards were met for all eyewear and contact lenses.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Maintained safe, clean and organized environment to increase patient comfort.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Learned new catalog of items to present current options to patients.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Utilized advanced knowledge of ocular anatomy, physiology and optics to provide proper eyewear.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Aided in selection of eyeglass frames based on customer preferences.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Performed basic vision testing for new patients.
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
Customer Sales Representative
David Jones CPA
06.2014 - 01.2015
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Improved sales revenue with effective communication of product features, benefits, and promotions.
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Streamlined internal processes for better efficiency in handling customer inquiries and order processing.
- Participated in ongoing product training sessions, ensuring a comprehensive understanding of offerings to better assist customers.
- Handled returns or exchanges efficiently while preserving customer loyalty through courteous assistance and fair resolution practices.
- Assisted call-in customers with questions and orders.
- Emphasized product specifications to meet customer needs.
- Verified delivery schedules and processes.
Fashion Design Internship
Carla Zampatti
08.2014 - 11.2014
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Customer Sales Representative
Optus World
06.2013 - 05.2014
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Improved sales revenue with effective communication of product features, benefits, and promotions.
- Streamlined internal processes for better efficiency in handling customer inquiries and order processing.
- Collaborated with team members to achieve monthly sales targets consistently.
- Enhanced the overall customer experience by providing personalized recommendations based on their preferences and needs.
- Participated in ongoing product training sessions, ensuring a comprehensive understanding of offerings to better assist customers.
- Managed high call volumes, prioritizing tasks effectively to maintain exceptional service levels for each interaction.
- Maintained accurate records of customer interactions, transactions, and follow-up actions for seamless continuity in support services.
- Upsold additional products or services when appropriate, contributing to higher average transaction values per sale.
- Handled returns or exchanges efficiently while preserving customer loyalty through courteous assistance and fair resolution practices.
- Provided after-sales support as needed, further strengthening relationships with clients and promoting long-term retention rates.
- Navigated complex situations diplomatically by using professional problem-solving techniques tailored to specific customer needs.
- Assisted call-in customers with questions and orders.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Described product highlights and benefits to help guide purchasing decisions.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Assessed expected product demands and coordinated necessary merchandise levels to meet goals.
- Verified delivery schedules and processes.
Ethnic Fashion and Production Designer
Ecru Luxury Pvt Ltd
06.2008 - 01.2013
- Streamlined production processes by implementing efficient workflows and organization systems.
- Developed innovative design solutions to meet budget constraints without compromising quality or artistic vision.
- Mentored junior designers, providing guidance in design principles and techniques to improve overall team skillset.
- Established strong relationships with vendors and suppliers, securing favorable pricing for materials and services.
- Exceeded client expectations by consistently delivering high-quality designs that met both creative and technical requirements.
- Fostered an atmosphere of creativity by encouraging collaboration among team members at all levels.
- Balanced artistic vision with practical considerations, such as budget and time constraints, to produce successful results across a wide range of projects.
- Executed designs that adhered to overall creative vision and direction.
- Gathered information to determine best execution of creative ideas.
Education
Cert 3 in Hospitality And Commercial Cookery - Cookery
William Angliss Institute
Sydney, NSW08.2016
Cert 4 in Fashion Design & Garment Construction - Fashion Design
Elizabeth Bence School of Fashion
Sydney, NSW12.2015
Diploma in Fashion Design And Technology - Fashion Design
J.D Institute of Fashion And Technology
New Delhi, India11.2008
Bachelor of Arts - Political Science Honours
Miranda House, Delhi University
New Delhi, India05.2007
Skills
- Laboratory Operations
- Workflow Coordination
- Quality Inspections
- Document Management
- Record Keeping
- Optical Knowledge
- Lens Fitting
- Staff Training
- Customer Service
Languages
English
Native or Bilingual
Nepali
Native or Bilingual
Hindi
Full Professional
Affiliations
- Sketching and Painting
- Writing Poems
- Listening to Music
- Reading
References
References available upon request.
Timeline
Optical Manager
Specsavers
01.2023 - Current
Optical Dispenser
Specsavers
01.2015 - Current
Fashion Design Internship
Carla Zampatti
08.2014 - 11.2014
Customer Sales Representative
David Jones CPA
06.2014 - 01.2015
Customer Sales Representative
Optus World
06.2013 - 05.2014
Ethnic Fashion and Production Designer
Ecru Luxury Pvt Ltd
06.2008 - 01.2013
Cert 3 in Hospitality And Commercial Cookery - Cookery
William Angliss Institute
Cert 4 in Fashion Design & Garment Construction - Fashion Design
Elizabeth Bence School of Fashion
Diploma in Fashion Design And Technology - Fashion Design
J.D Institute of Fashion And Technology
Bachelor of Arts - Political Science Honours
Miranda House, Delhi University
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