Kurt Andrew

High Performance

▪ Work with and report to the National Head Coach & National Performance Manager, assist with the overall administrative and delivery duties of the High-Performance Strategy and Pathway aligned with the AIS & BA's athlete high-performance system for Development, Senior, Para and other Programs.

▪ Assist with the preparation and delivery of the National State Camps and National Development, Para & Senior Program Camps.

▪ Assist with the logistical preparation (inc. registration, travel and accommodation bookings) leading into State, National & International events.

▪ Co-ordinate and communicate key stakeholder meetings as required.

▪ Assist with administrative duties regarding the Performance Pathway Partners program.

▪ Attend state and national camps as required.

▪ Coordinate athlete and coach uniform arrangements.

▪ Other duties as required.

Finance

▪ Process Accounts Payable and Accounts Receivable.

▪ Allocate PayPal Transactions.

▪ Assist the Finance Controller with debtor follow-up.

▪ Assist with maintaining BA financial systems and processes.

▪ Process and reconcile bank accounts as requested by the Finance Controller.

▪ Maintain BA asset register.

▪ Assist the CEO and Finance Controller with other tasks as required.

Administration Support

▪ Co-ordinate BA personnel uniform arrangements.

▪ Support BA office administration including stationary, office equipment and other requirements.

▪ Assist with Staff, Board and Players travel booking.

▪ Support the CEO with the production of the annual report and administration of the Annual General Meeting.

▪ Other duties as required to support the work of Badminton Australia.

• Improved customer satisfaction by addressing and resolving complaints promptly and professionally.
• Listened to customer needs and desires to identify and recommend optimal products.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Provided exceptional service by maintaining a thorough knowledge of products, services, and store policies.
• Assisted customers in locating desired items, ensuring a positive shopping experience.
• Built strong relationships with customers by providing personalized recommendations and attentive service.
• Processed returns and exchanges efficiently, minimizing wait times for customers.

• Maintained a clean and organized store environment, promoting an inviting atmosphere for customers.
• Participated in regular inventory checks, assisting with restocking merchandise as needed.
• Handled cash transactions accurately while adhering to company security protocols.
• Managed efficient cash register operations.
• Stocked merchandise, clearly labelling items, and arranging according to size or colour.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

• Improved customer satisfaction by ensuring timely and accurate deliveries of products.
• Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
• Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
• Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
• Completed on-time deliveries by choosing best and most efficient routes.
• Delivered packages to customer doorsteps and business offices.

• Enhanced customer satisfaction by providing attentive service and anticipating guests needs.
• Improved overall efficiency by assisting with kitchen tasks during peak hours or staff shortages.
• Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
• Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
• Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
• Maintained clean and organized restaurant to comply with hygiene and health regulations.
• Operated dishwashers and other kitchen equipment according to safety guidelines.