Shikeska Douglas
Brisbane
Summary
Proven professional with extensive experience in maintaining high standards of cleanliness and client satisfaction, notably with Queensland Education. Skilled in time management and attention to detail, I excel in multitasking and fostering positive environments. Achievements include enhancing workplace cleanliness and significantly improving client retention through exceptional service and effective communication.
Overview
10
10
years of professional experience
Work History
Cleaner
Queensland Education
04.2024 - 12.2024
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
- Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
- Ensured that all cleaning supplies were stocked and organized, minimizing downtime.
- Maintained high standard of cleanliness in high-traffic areas, contributing to positive first impression for visitors.
Beauty Therapist
Self Employed
01.2021 - 01.2024
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Participated in ongoing training and education opportunities to stay current on industry trends and techniques.
- Enhanced client relationships through excellent customer service and effective communication skills.
- Increased salon revenue by upselling additional services and retail products to clients.
- Retained a loyal clientele base through personalized follow-up communications and consistent delivery of exceptional services.
Barista
Soda Cafe
01.2015 - 08.2019
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Education
Level3 -
Cert in Small Business NZ
Barista Cert NZD
NCEA Level 2 -
Whangarei Girls High School
2010
Skills
- Time management
- Reliability and punctuality
- Attention to detail
- Multitasking and organization
Timeline
Cleaner
Queensland Education
04.2024 - 12.2024
Beauty Therapist
Self Employed
01.2021 - 01.2024
Barista
Soda Cafe
01.2015 - 08.2019
Level3 -
Cert in Small Business NZ
Barista Cert NZD
NCEA Level 2 -
Whangarei Girls High School
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