Kurt Pike
Sydney,NSW
Summary
Proven leader in hospitality management, adept at fostering guest relations and team management, demonstrated at Loch & Key. Excelled in streamlining operations and enhancing customer satisfaction, ensuring a loyal customer base. Skilled in health and safety protocols and adept at relationship building, significantly contributing to operational efficiency and team cohesion.
Overview
4
4
years of professional experience
Work History
Bartender
Eau De Vie
06.2024 - 11.2024
- Worked efficiently in a very high intensity bar.
- Worked with liquid nitrogen and fire, making sure to use safe practices.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Assistant Venue Manager
Loch & Key
10.2023 - 05.2024
- Worked effectively in fast-paced environments.
- Resolved any operational challenges that arose during events by implementing effective problem-solving techniques quickly and efficiently.
- Trained and supervised staff, fostering a team-oriented approach to ensure exceptional guest experiences.
- Enhanced customer satisfaction by providing top-notch service and addressing concerns promptly.
Bar Manager
Crossley St Cantina
12.2022 - 10.2023
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
Bar Supervisor
Loch & Key
10.2021 - 12.2022
- Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
- Enhanced customer satisfaction by implementing efficient bar operations and service standards.
- Completed bar opening and closing procedures.
Bartender
Trinket Bar
04.2021 - 08.2021
- Served high customer volumes during special events, nights, and weekends.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Skills
- Health and safety
- Team Management
- Guest Relations
- Staff Scheduling
- Food and beverage knowledge
- Relationship Building
Timeline
Bartender
Eau De Vie
06.2024 - 11.2024
Assistant Venue Manager
Loch & Key
10.2023 - 05.2024
Bar Manager
Crossley St Cantina
12.2022 - 10.2023
Bar Supervisor
Loch & Key
10.2021 - 12.2022
Bartender
Trinket Bar
04.2021 - 08.2021
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