Kurt Stevens
CHARLESTOWN,NSW
Summary
- 14 years experience in sales and customer service
- Exhibited commitment to delivering exceptional customer experience and value for clients
- Established strength in developing customer and internal relationships to influence and negotiate favourable outcomes.
- Strong problem solving and analytical skills
- Skilled customer service specialist with proven track record in delivering impactful results. Adept at team collaboration and flexible in adapting to changing needs. Expertise in sales and customer service, consistently driving successful outcomes. Known for reliability and strong focus on achieving objectives.
- Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
- Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
CUSTOMER VALUE SPECIALIST
Infrabuild Reinforcing
02.2023 - Current
- Cultivating and sustaining strong relationships with customers, keeping customers informed about updates, changes and potential impacts from a position of trust.
- Collaborating between commercial, sales, operations, logistics, credit, transport , production planning and systems teams to create best possible customer experience.
- Collecting and sharing market intelligence.
- Adhering to market offer pricing and lead times.
- Using excel reports to track and monitor outstanding orders, providing insights to fulfill customer demand.
- Escalating urgent matters appropriately to facilitate quick decision making.
- Engaging with customers regarding unloading delays to facilitate timely unloading times.
- Tracking and responding to customer complaints, confirming concerns are addressed, and following up to verify satisfaction.
- Adherence to all company policies, procedures and practices.
CUSTOMER VALUE SPECIALIST, CLAIMS EVENT SPECIALIST
SUNCORP Insurance
07.2011 - 02.2023
- Provided professional customer service while addressing inquiries across multiple platforms.
- Managed first call resolutions utilizing available resources and techniques.
- Supported vulnerable clients in complex situations with empathy and understanding.
- Acted as primary contact for customers impacted by vehicle loss or damage.
- Collaborated with repairers to expedite claims process efficiently.
- Demonstrated extensive product knowledge to confidently resolve client objections.
- Executed administrative tasks, including outbound calling and payment processing.
- Ensured compliance through precise data entry and completion of training modules.
- Providing training, coaching and advise to new employees.
- Adhering to all company policies, procedures and practices.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
High School Diploma -
Hunter Sports High School
12-2009
Skills
- Excellent communication skills
- Time management
- Customer service and support
- Adaptability and resilience
- Attention to detail
- Team collaboration
- Customer relationship building
- Proactive in addressing concerns before they escalate
- Problem solving
- Proficient in Microsoft Office, Outlook, Excel and Teams
- Proficient in SAP
- Active listening
- Goal oriented
- Product knowledge
- Conflict resolution
- Data entry
- Customer complaint resolution
Timeline
CUSTOMER VALUE SPECIALIST
Infrabuild Reinforcing
02.2023 - Current
CUSTOMER VALUE SPECIALIST, CLAIMS EVENT SPECIALIST
SUNCORP Insurance
07.2011 - 02.2023
High School Diploma -
Hunter Sports High School
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