Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Kurtis Brown

Brisbane,Australia

Summary

I am a 25-year-old, who will commit to a company long-term and provide consistent growth to become a valuable asset to the team. I am highly organised and detail oriented, having cultivated skills in time management, active listening and building rapport while remaining adaptable to change. Even though I take my work seriously, I’d like to say I also have a good sense of humour. I have just over 10 years of customer-facing experience, working with empathy to understand and enhance the customer journey.

Overview

7
7
years of professional experience

Work History

Sales Account Manager

Recruit Hub
04.2024 - Current
  • Duties include:
  • - Generating leads and prospecting new business
  • - Travel regularly within Queensland to conduct store visits and present new product lines.
  • - Identifying and pursuing new business opportunities via on the road, phone or teams meetings.
  • - Preparing and submitting sales reports, forecasts, and performance updates.
  • - Working closely with internal sales teams to ensure seamless order fulfillment and customer satisfaction.
  • - Motivating and engaging the sales team to achieve targets, fostering a positive team environment, and address any challenges or issues that arise
  • - Setting and exceeding sales targets to achieve business objectives
  • - Building and maintaining strong relationships with key business throughout QLD
  • - Coordinating with the recruitment team to meet client needs
  • - Negotiating contracts and deal closure with B2B and B2C
  • - Analysing market trends to stay competitive and improve value add.
  • - Maintain accurate sales records and update CRM systems.

Sales Manager

Felix Ltd Pty
06.2023 - 03.2024
  • Duties include:
  • - Establishing sales objectives by forecasting and developing annual sales quotas for regions and territories; projecting expected sales volume and profit for existing and new products.
  • - Implementing national sales programs by developing sales action plans.
  • - Maintaining sales volume, product mix and selling price by keeping current with supply and demand, changing trends, economic indicators and competitors.
  • - Planning to ensure achievement of divisional and personal target, aligning with company sales policies and strategies.
  • - Developing, coaching and motivating the sales force to develop their skill to ensure that a high professional standard is achieved and monthly sales target and KPI target are met.
  • - Ensuring targets are delivered through people management, performance review, reward and individual recognition.
  • - Determining annual unit and gross-profit plans by implementing marketing strategies; analysing customer satisfaction trends and results through social media platforms, Google, emails and personal outreach; and creating updated personas and demographics to enhance our ROI on marketing spend.

Account Manager

Graphic Art Mart
11.2022 - 06.2023
  • Duties include:
  • - Providing fast, accurate and personalised communication via email, phone, live chat, and social media.
  • - Reporting sales and revenue via Business Central
  • - Driving sales and develop new business whilst experiencing the personal and professional growth.
  • - Building strong relationships with clients, discussing their needs and those of their end consumers, to develop cost effective and vibrant signage solutions.
  • - Be closely mentored, trained, and supported in areas such as communication, negotiation skills, sales and management.
  • - Become an integral part of the business through selling some of the best-known brands in the industry and working across a range of exceptionally managed client businesses.

Customer Service Officer & Office Administration

Audeara Ltd Pty
09.2021 - 09.2022
  • Duties include:
  • Providing fast, accurate and personalised communication via email, phone, live chat, and social media.
  • - Reporting sales and revenue via HubSpot (monthly)
  • - Inputting and executing all sales throughout Australia via DEAR systems and AusPost.
  • - Identify and escalate individual customer trends and process improvements by collaborating with the team.
  • - Responding to customer enquiries via HubSpot (email automation).
  • - Repair/Return for Credit and servicing Assisted Listening Devices (ALDs)
  • - Monitoring of all customer reviews and feedback
  • - Manage credit card processing, travel and logistics, and preparation of presentations for a variety of health conventions.

Senior Team Member

Target Brisbane City & Target North Lakes
06.2018 - 06.2022
  • Duties include:
  • - Processed refunds for customers maintaining the required back-office support documentation and filing procedures.
  • - Face to face customer support with payments and enquiries.
  • - Supported stock control procedures and document management.
  • - Assisted with annual product stock take processes
  • - Managed procedures for promotions and discounts

Education

Bachelor of Business - Majoring in Marketing and Communications

Queensland University of Technology (QUT)

High School Certificate - undefined

Kelvin Grove State College

Primary School Certificate - undefined

Marist College Ashgrove

Skills

  • Microsoft Office Suite
  • Microsoft Teams
  • Adobe Photoshop
  • AutoCAD
  • CRM Programs
  • Vision 6
  • Canva
  • SPSS Statistics
  • SAP Programs

Accomplishments

Ran and Completed a Spartan Marathon

Placed in Nationals for the 100 and 200 metres in High School

Captain of the Rugby 7s for Kelvin Grove State College

Languages

English
Native or Bilingual
Italian
Elementary
French
Limited Working

Timeline

Sales Account Manager

Recruit Hub
04.2024 - Current

Sales Manager

Felix Ltd Pty
06.2023 - 03.2024

Account Manager

Graphic Art Mart
11.2022 - 06.2023

Customer Service Officer & Office Administration

Audeara Ltd Pty
09.2021 - 09.2022

Senior Team Member

Target Brisbane City & Target North Lakes
06.2018 - 06.2022

High School Certificate - undefined

Kelvin Grove State College

Primary School Certificate - undefined

Marist College Ashgrove

Bachelor of Business - Majoring in Marketing and Communications

Queensland University of Technology (QUT)

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Kurtis Brown