Kurtis Sofo
South Yarra,VIC
Summary
With 12 years experience in the hospitality industry I have great knowledge of customer service and am recognised for my strong relationship building and cultivating partnerships. I thrive on working in fast pace environments and always work towards delivering high quality results and ensuring customer satisfaction.
I am also a social media professional with extensive experience in crafting engaging content and building strong customer relationships via Facebook & Instagram. Proven track record of driving brand awareness and engagement through strategic social media campaigns. Core competencies include content creation, analytics, and audience targeting. Committed to leveraging innovative strategies to enhance online presence and achieve measurable results.
Overview
12
12
years of professional experience
Work History
Restaurant Manager
Ichi Ni Nana Izakaya
Fitzroy, Vic
03.2024 - Current
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- knows how to use a reservations/bookings system ( open table & triple seat)
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Trained new employees to perform duties.
- Updated computer systems with new pricing and daily food specials.
- Worked effectively in team environments to make the workplace more productive.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Recruited and trained new employees to meet job requirements.
- Created positive work environment for employees and delivered exceptional customer service.
- Developed and implemented strategies to improve customer service.
- Supervised cash handling procedures, ensuring that all transactions were processed accurately.
- Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.
- Responded to customer questions regarding products, prices and availability.
- Took care of customer problem escalated by other staff members.
Social Media Manager
Ichi Group
Melbourne, Vic
10.2013 - Current
- Utilized Instagram and Facebook to promote products, services and content.
- A reliable Photographer for social media content.
- Built and maintained corporate image, brand and identity.
- Developed content for blog posts, landing pages and social media platforms to further marketing endeavors.
- Collaborated with public figures, companies and press to boost and enhance brand on social media.
- Prepared monthly calendar to manage online content across multiple platforms.
- Created engaging content for multiple social media platforms, such as Instagram, Facebook, Tik Tok & Twitter
- Researched industry trends and competitors' activities to develop new ideas for content creation.
- Managed daily content creation and curation for Facebook, Instagram aligning with brand voice and marketing goals.
- Optimized posts for SEO purposes by researching relevant keywords and hashtags.
- Tracked social media metrics to determine audience growth rate, volume and reach.
Duty Manager
Ichi Ni Izakaya
St Kilda, 3182
01.2018 - 03.2020
- Developed and implemented strategies to improve customer service.
- Complied with company policies, objectives and communication goals.
- Supervised cash handling procedures, ensuring that all transactions were processed accurately.
- Took care of customer problem escalated by other staff members.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
Restaurant Supervisor
Ichi Group
Fitzroy, Vic
01.2016 - 01.2018
- Recruited and trained new employees to meet job requirements.
- Created positive work environment for employees and delivered exceptional customer service.
- Complied with company policies, objectives and communication goals.
- Scheduled and organized daily shift rotations for a team of up to 15 employees.
- Delegated work to staff, setting priorities and goals.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Conducted regular inventory checks to ensure adequate stock levels were maintained at all times.
- Investigated customer complaints in a timely manner, resolving issues efficiently.
Restaurant Waiter
Ichi Ichi Ku
South Yarra , Vic
09.2013 - 01.2016
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Greeted customers, provided menus and answered questions about menu items.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Reviewed daily specials, menu changes and service specifications.
- Maintained updated knowledge through continuing education and advanced training.
Education
High School Diploma -
Scotch College
Hawthorn 12-2013
Skills
- Process updates
- Staff training
- Time management
- Reservation System
- Business administration
- Customer communication
- Business savvy
- Relationship building
- Culture improvements
- Financial reporting
- Strong leadership
- Cash management
- Team building expertise
- Shift scheduling
- Customer service
- Customer service focus
- Staff scheduling
- New employee training
References
References available upon request.
Timeline
Restaurant Manager
Ichi Ni Nana Izakaya
03.2024 - Current
Duty Manager
Ichi Ni Izakaya
01.2018 - 03.2020
Restaurant Supervisor
Ichi Group
01.2016 - 01.2018
Social Media Manager
Ichi Group
10.2013 - Current
Restaurant Waiter
Ichi Ichi Ku
09.2013 - 01.2016
High School Diploma -
Scotch College
Similar Profiles
Xinyi Elliot CaiXinyi Elliot Cai
Sushi Chef in Charge at Ichi Ni Nana IzakayaSushi Chef in Charge at Ichi Ni Nana Izakaya
Yuki MitsuiYuki Mitsui
Bartender at Ichi NI Nana IzakayaBartender at Ichi NI Nana Izakaya
Zilan WuZilan Wu
Server & Host at Izakaya NanaServer & Host at Izakaya Nana
Tina ZhangTina Zhang
Accounting Assistant at Longevity GroupAccounting Assistant at Longevity Group
Mel MucheMel Muche
Hub Specialist - Hostplus Superannuation at MUFG Pension and Marketing ServicesHub Specialist - Hostplus Superannuation at MUFG Pension and Marketing Services