Summary
Overview
Work History
Education
Skills
Timeline
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Kurt Mitchell

South Yarra,Australia

Summary

Office Manager with over 9 years of experience in administrative operations, known for leadership approach with promotion to Team Leader, implementing company first training procedures and delivering one of a kind customer service! Demonstrates expertise in issue resolution, account reconciliation, and records management. Passionate about embracing a collaborative work environment that drives efficiency and excellence in service delivery!

Overview

8
8
years of professional experience

Work History

Office Manager

The Cove Jervis Bay
10.2023 - 10.2024
  • Enhance guest satisfaction, leading to positive online reviews and increased customer loyalty.
  • Manage email communications for timely responses from 4 days to 1 day, boosting operational efficiency.
  • Develop revenue strategies, achieving measurable growth and improved occupancy rates from 75% to over 92%. Oversee office administration, streamlining processes for enhanced efficiency.
  • Manage wedding contract sales, increasing revenue through strategic third-party bookings.

Administration Officer

DC Living
03.2023 - 08.2023
  • Processed construction orders, ensuring contract accuracy and pre-construction compliance.
  • Coordinated with supervisors, achieving timely completion of pre-construction activities, resulting in an overall improvement of trades men staff handing in certificates of completion handing in on time or once completed.
  • Managed tasks using Onsite Companion, enhancing task efficiency and workflow resolution.
  • Led meetings to address workflow issues, fostering collaborative problem-solving. Handled communication tasks, improving internal document handling and message accuracy.

Team Leader

Boardroom Pty Limited
11.2020 - 02.2023
  • Led a team of eight to meet SLA requirements for share registry clients. Designed and delivered training programs for new and existing staff.
  • Developed and implemented Boardroom’s first formal training and induction program. Managed staff scheduling, leave requests, and temporary staffing coordination.
  • Resolved escalated customer issues and optimized investor experience. Recommended and implemented business process improvements.
  • Increased account code logging from under 50% to over 90% weekly, improving client insights.
  • Provided data-driven reports to support management and client decision-making.

Contact Centre Representative

Boardroom Pty Limited
01.2019 - 11.2020
  • Promoted through proactive leadership initiatives.
  • Managed high-volume communication channels (70+ calls, 20+ emails daily), consistently exceeding performance metrics.
  • Resolved inquiries using Mitel CRM, enhancing customer satisfaction. Developed training programs to improve service quality.
  • Consistently maintained top-tier service levels and productivity.

Contact Centre Representative / Administration Officer

SalaryPackagingPLUS
02.2018 - 12.2018
  • Handled 20-30 daily calls, consistently exceeding KPI targets.
  • Informed clients on salary packaging, facilitating referrals.
  • Ensured adherence to Australian Tax Office regulations. Coordinated client appointments across Australia.
  • Verified AML documentation for salary packaging accounts.

Contact Centre Representative

Computershare
11.2016 - 10.2017
  • Handled 60+ inbound calls daily and assisted with online web chats.
  • Delivered high-quality customer service, ensuring compliance with ASIC and ASX regulations.
  • Participated in quality assurance initiatives, reviewing and reporting on team performance.
  • Executed comprehensive quality assurance reviews of team interactions, identifying key improvement areas and maintaining meticulous documentation of compliance protocols.

Education

Diploma - Business Leadership & Management

TAFE New South Wales Digital
Sydney, NSW
12-2025

Certificate - Salary Packaging

AI GROUP
Melbourne, VIC
06.2018

Certificate II - Customer Contact (BSB20211)

Human Resources PTY
Melbourne, VIC
03.2015

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Administrative support
  • Relationship building
  • Operations management
  • Employee training

Timeline

Office Manager

The Cove Jervis Bay
10.2023 - 10.2024

Administration Officer

DC Living
03.2023 - 08.2023

Team Leader

Boardroom Pty Limited
11.2020 - 02.2023

Contact Centre Representative

Boardroom Pty Limited
01.2019 - 11.2020

Contact Centre Representative / Administration Officer

SalaryPackagingPLUS
02.2018 - 12.2018

Contact Centre Representative

Computershare
11.2016 - 10.2017

Diploma - Business Leadership & Management

TAFE New South Wales Digital

Certificate - Salary Packaging

AI GROUP

Certificate II - Customer Contact (BSB20211)

Human Resources PTY
Kurt Mitchell