Kurt Mitchell
South Yarra,Australia
Summary
Office Manager with over 9 years of experience in administrative operations, known for leadership approach with promotion to Team Leader, implementing company first training procedures and delivering one of a kind customer service! Demonstrates expertise in issue resolution, account reconciliation, and records management. Passionate about embracing a collaborative work environment that drives efficiency and excellence in service delivery!
Overview
8
8
years of professional experience
Work History
Office Manager
The Cove Jervis Bay
10.2023 - 10.2024
- Enhance guest satisfaction, leading to positive online reviews and increased customer loyalty.
- Manage email communications for timely responses from 4 days to 1 day, boosting operational efficiency.
- Develop revenue strategies, achieving measurable growth and improved occupancy rates from 75% to over 92%. Oversee office administration, streamlining processes for enhanced efficiency.
- Manage wedding contract sales, increasing revenue through strategic third-party bookings.
Administration Officer
DC Living
03.2023 - 08.2023
- Processed construction orders, ensuring contract accuracy and pre-construction compliance.
- Coordinated with supervisors, achieving timely completion of pre-construction activities, resulting in an overall improvement of trades men staff handing in certificates of completion handing in on time or once completed.
- Managed tasks using Onsite Companion, enhancing task efficiency and workflow resolution.
- Led meetings to address workflow issues, fostering collaborative problem-solving. Handled communication tasks, improving internal document handling and message accuracy.
Team Leader
Boardroom Pty Limited
11.2020 - 02.2023
- Led a team of eight to meet SLA requirements for share registry clients. Designed and delivered training programs for new and existing staff.
- Developed and implemented Boardroom’s first formal training and induction program. Managed staff scheduling, leave requests, and temporary staffing coordination.
- Resolved escalated customer issues and optimized investor experience. Recommended and implemented business process improvements.
- Increased account code logging from under 50% to over 90% weekly, improving client insights.
- Provided data-driven reports to support management and client decision-making.
Contact Centre Representative
Boardroom Pty Limited
01.2019 - 11.2020
- Promoted through proactive leadership initiatives.
- Managed high-volume communication channels (70+ calls, 20+ emails daily), consistently exceeding performance metrics.
- Resolved inquiries using Mitel CRM, enhancing customer satisfaction. Developed training programs to improve service quality.
- Consistently maintained top-tier service levels and productivity.
Contact Centre Representative / Administration Officer
SalaryPackagingPLUS
02.2018 - 12.2018
- Handled 20-30 daily calls, consistently exceeding KPI targets.
- Informed clients on salary packaging, facilitating referrals.
- Ensured adherence to Australian Tax Office regulations. Coordinated client appointments across Australia.
- Verified AML documentation for salary packaging accounts.
Contact Centre Representative
Computershare
11.2016 - 10.2017
- Handled 60+ inbound calls daily and assisted with online web chats.
- Delivered high-quality customer service, ensuring compliance with ASIC and ASX regulations.
- Participated in quality assurance initiatives, reviewing and reporting on team performance.
- Executed comprehensive quality assurance reviews of team interactions, identifying key improvement areas and maintaining meticulous documentation of compliance protocols.
Education
Diploma - Business Leadership & Management
TAFE New South Wales Digital
Sydney, NSW12-2025
Certificate - Salary Packaging
AI GROUP
Melbourne, VIC06.2018
Certificate II - Customer Contact (BSB20211)
Human Resources PTY
Melbourne, VIC03.2015
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Administrative support
- Relationship building
- Operations management
- Employee training
Timeline
Office Manager
The Cove Jervis Bay
10.2023 - 10.2024
Administration Officer
DC Living
03.2023 - 08.2023
Team Leader
Boardroom Pty Limited
11.2020 - 02.2023
Contact Centre Representative
Boardroom Pty Limited
01.2019 - 11.2020
Contact Centre Representative / Administration Officer
SalaryPackagingPLUS
02.2018 - 12.2018
Contact Centre Representative
Computershare
11.2016 - 10.2017
Diploma - Business Leadership & Management
TAFE New South Wales Digital
Certificate - Salary Packaging
AI GROUP
Certificate II - Customer Contact (BSB20211)
Human Resources PTY