Kusal Fernando
Williams Landing,VIC
Summary
Proven Sales & Marketing Executive with a track record of enhancing online presence and customer loyalty at Advancement Computer Services. Skilled in SEO optimization and adept at fostering strong client relationships. Demonstrates exceptional communication and an adaptable personality, significantly boosting brand recognition and sales through strategic customer engagement.
Experienced with engaging diverse audiences to create meaningful brand connections. Utilizes strategic marketing techniques to enhance brand presence and consumer loyalty. Knowledge of leveraging communication and promotional skills to support successful brand campaigns.
Overview
8
8
years of professional experience
Work History
Brand Ambassador
Jo Traikos
06.2022 - Current
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with the team and maintained a high-quality portfolio.
- Provided valuable feedback to clients regarding consumer reactions, preferences, and suggestions for improvements based on firsthand experience promoting their products.
Assistant Manager - Marketing & Finance
Hatton National Bank & Finance
03.2018 - 03.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Enhanced team productivity by streamlining operational processes.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
Sales & Marketing Executive
Advancement Computer Services
02.2017 - 02.2018
- Developed strong client relationships for increased customer loyalty and repeat business.
- Analyzed competitors'' offerings to identify areas for differentiation, informing product positioning strategy improvements.
- Negotiated contracts skillfully, securing favorable terms for the organization.
- Enhanced online presence by revamping website design elements and optimizing SEO strategies.
Education
Charted Institute of Marketer - Marketing Management
Cambridge College of Marketing
Colombo - Sri Lanka07-2018
High School Diploma -
British Council SL
Colombo05-2016
No Degree - Networking & Global Connectivity
ESoft Metro Campus SL
Colombo - Sri Lanka01-2016
High School Diploma -
Ananda Sastralaya
Kotte12-2013
Skills
- Customer Engagement
- Effective communicator
- Customer engagement
- Exceptional communication
- Adaptable personality
- Target audience identification
- Scheduling
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
sinhalese
Full Professional
English
Professional Working
Tamil
Elementary
Timeline
Brand Ambassador
Jo Traikos
06.2022 - Current
Assistant Manager - Marketing & Finance
Hatton National Bank & Finance
03.2018 - 03.2022
Sales & Marketing Executive
Advancement Computer Services
02.2017 - 02.2018
Charted Institute of Marketer - Marketing Management
Cambridge College of Marketing
High School Diploma -
British Council SL
No Degree - Networking & Global Connectivity
ESoft Metro Campus SL
High School Diploma -
Ananda Sastralaya
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