Kush Doshi

My Key Responsibilities:

• Manage the overall day-to-day operations of the service centre, including visa processing, passport issuance, and other consular services.
• Enhanced productivity through developing and implementing effective standard operating procedures.
• Ensure adherence to all internal policies and procedures, including data protection, privacy, and security regulations.
• Manage the flow of applications and documents, tracking progress and resolving any issues promptly.
• Liaise with diplomatic missions and government authorities on behalf of the service centre and providing excellent customer service to applicants, answering queries, resolving concerns, and ensuring their high volume of e-mails around 30+ emails in a day and attending the customers around 20+ in a day.

Responsibilities:

• Manage data collection, storage, and dissemination processes
• Implement and maintain data security measures to comply with industry regulations and standards (e.g., GDPR, CCPA)
• Conduct regular data audits and assessments to identify and mitigate potential risks
• Establish and enforce data access and usage policies
• Maintain documentation and records related to data processing activities

My Key Responsibilities:

• Processing online orders, ensuring accurate item selection, quantity, and pricing
• Communicating with customers via email or phone to address queries, provide product recommendations, and facilitate order modifications
• Maintaining a comprehensive understanding of Coles' products, promotions, and loyalty program
• Monitoring inventory levels and replenishing stock as needed to ensure product availability

Key Responsibilities:

• Worked closely with team members to schedule breaks and shifts to meet state regulations.
• Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
• Assisted in budget preparation for the department which led to better financial management throughout the year.
• Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
• Adhered to company standards and compliance requirements for operations and cleanliness of areas.