Kushagra Khandelwal
Sydney,NSW
Summary
Big data enthusiast into research domain with 6+ years of experience in BFSI and retail improving banking operation, splendid client service, generating sales and client negotiations. Ranked regularly as top performer in previous roles. Proven contribution in the area of process improvement, process standardization, process modeling and a creative Business Analyst with broad-based background in highly competitive and dynamic organizations. Recognized as decisive leader and excellent team player. Committed to forming strong, productive teams.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Customer Service Associate
NielsenIQ
, Pune
03.2022 - 05.2023
- Maintaining and enhancing customer relationships, ensuring complex customer deliverables and queries through quality of deliverables using the proprietary NielsenIQ platforms
- Agile methodology and CSO/MSD user for client experience for quality deliverables, customer requests and queries
- Identifying product and process improvement by internal process management and coordination among multiple teams
- Exposure to overseas markets (APAC, UK and IR) with handling of big data and extensive reports
- Data Visualization Experience using Software Skills like Advanced Excel, Tableau, RPA etc
- Exposure to primary and secondary research in FMCG and Retail market
- Using strong analytical and problem-solving skills for revenue generation by developing client relationship and Customer satisfaction
- Transition manager for UK&IR and Japan process to India
- Responsible for work breakdown structure and team management to ensure timely deliverables with best quality work for long lasting relationships.
- Attended training sessions to grow knowledge of company products and services.
- Mentored junior team members and managed employee relationships.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Wealth Relationship Manager
ICICI Bank Ltd
Pune
03.2021 - 02.2022
- Worked across departments to facilitate communication and deliver personalized solutions to customer
- Increased assets under management by 10% within three months of joining
- Kept me up to date with capital market changes to respond to clients’ questions about investment advice
- Assisted clients in making suitable investments as per their investment goals
- Brought more revenues to the bank by cross-selling and upselling
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Answered clients' questions about purposes and details of financial plans and strategies.
- Recommended strategies to clients to help achieve financial goals.
- Counseled clients on financial matters and provided recommendations on investment opportunities, products and services based on client needs and asset availability.
Team Member
Woolworths Group Limited
, Australia
10.2018 - 06.2020
- having exceptional customer service being a Store Team Member and I was promoted to Duty Manager within four months
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Managed the store operations at peak hour that included customer query resolution, displaying merchandising, visual appeal, etc
- Maintained high standards and safety of the store for the best shopping experience
- Led coached and developed team members to enhance productivity resulting in high store standards
- Inspired customers through presentation, merchandising and stock management
- Built and maintained working relationships with peers and upper management.
- Increased revenue by 10% by selling perishables & about to return products at a lesser price
- Reduced perishable waste by 5% by analyzing last week’s data, identifying sales patterns, and preparing a data-based sales strategy.
Personal Banker, Assistant Manager
HDFC Bank
Indore
03.2016 - 12.2016
- Provided excellent customer experience and support to the branch customer, resulting in higher account opening, deposits, and cross-selling of insurance and mutual funds
- Exceeded sales target by 10% every month by offering value-added products and services after identifying customer requirements
- Increased portfolio of customers by 20% through new client additions and cross-selling products that customers needed
- Mentored new joiners to onboard and trained them to deliver excellent customer service.
- Followed operational standards, promoting security, risk management and compliance.
- Educated customers on variety of retail products and digital solutions, enhancing customer experience.
American Express
Mumbai
02.2015 - 02.2016
- Sourced the right customers for credit cards of American Express
- Developed a relationship that resulted in generating significant business for American Express
- Overachieved targets every month and developed good customer relationships by prompt service
- Academic Projects New Town Pharmaceuticals – Improved medicine dispensing by 5% by eliminating process wastes identified during process mapping
- RAIZ – Increased market penetration by reworking the acquisition, cross-selling and retention strategy.
Education
Master of Commerce - Big Data in Business and Business Information System
University of Sydney Business School, International School of Business and Media (ISB&M)
01.2019
Bachelor of Business Administration -
01.2015
Post-Graduation Diploma - Management (Marketing and Finance
Prestige Institute of Management and Research
01.2012
Skills
- Creative Problem Solving
- Building Customer Trust and Loyalty
- Multitasking and Prioritization
- Efficient and Detail-Oriented
- Customer Account Management
- Upselling Products and Services
- Calm and Professional Under Pressure
- Patient and Empathetic
- Process Improvement
- Report Generation
- Spreadsheet Development
- Business Intelligence Systems
- Business Analysis
- Business Requirements
- Stakeholder Communication
- Risk Assessment
- Decision Making
- Requirements Gathering
- Project Management
- Product Management
- Business Process Improvement
Certification
- Tableau
- Project Management
- Business Intelligence
- Data Science
- Data Visualization
- Business Process Management
Timeline
Senior Customer Service Associate
NielsenIQ
03.2022 - 05.2023
Wealth Relationship Manager
ICICI Bank Ltd
03.2021 - 02.2022
Team Member
Woolworths Group Limited
10.2018 - 06.2020
Personal Banker, Assistant Manager
HDFC Bank
03.2016 - 12.2016
American Express
02.2015 - 02.2016
Master of Commerce - Big Data in Business and Business Information System
University of Sydney Business School, International School of Business and Media (ISB&M)
Bachelor of Business Administration -
Post-Graduation Diploma - Management (Marketing and Finance
Prestige Institute of Management and Research
- Tableau
- Project Management
- Business Intelligence
- Data Science
- Data Visualization
- Business Process Management
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