KUSHAL DUTTA

With two years of diverse experience across customer-centric roles at Hilton Surfers Paradise Hotel & Residences, Mantra Legends and Southport Yacht Club, including executive lounge, concierge, and food and beverage management, I am poised for a managerial role in the hospitality sector. Having undergone rigorous concierge, f&b and front office operations training, I'm ready to seamlessly integrate into your leadership team. My tenure in various departments has honed my adaptability to diverse customer care environments, from curating the executive lounge atmosphere to personalised concierge services, and now optimising resources for high-volume scenarios. Fueled by a dedication to innovation, I excel in tailoring solutions for guest satisfaction while navigating contemporary challenges. Eager to elevate hospitality standards and contribute to your establishment's success, I am prepared to bring my multifaceted expertise to the forefront as an upcoming hotelier.

 Concierge Coordinator | Executive Lounge Associate | Hotelier | Hospitality Enthusiast 

• TEAM MEMBER OF THE MONTH NOMINATION AWARD, Was nominated for consistently displaying an enthusiastic and can-do attitude in your role, particularly in the lounge area. The commitment to improving service quality and ensuring guests feel valued and respected has been recognized by the Guest Service Manager Hilton Surfers Paradise Hotel & Residences Mr. Mitchell Allen and the Blue Energy Committee. The positive impact on both the team and guest experiences has made a stand out and deserving of this recognition.
• Catch Me At My Best Award, Was awarded by the Director Of Operations Hilton Surfers Paradise Hotel & Residences Mr. Sergey Kozlov for consistently maintaining a positive and can-do attitude, which has had a noticeable impact on the experience of guests in the executive lounge. Additionally, willingness to assist and mentor trainees, in learning about the executive lounge and anticipating guests' needs, demonstrated dedication to teamwork and excellence in guest service.
• StarBounds Recognition, Was recognized by Mrs. Fiona Pryde the General Manager Hilton Surfers Paradise Hotel & Residences for embodying Hilton's vision of sharing the light and warmth of hospitality, as evidenced by positive feedback from guests. The actions contributed to a positive impression of Hilton Surfers Paradise, reflecting the commitment to providing exceptional hospitality experiences.

ONq PM Front Desk Software Certification

Trained in advanced ONQ Property Management Software for front desk tools and techniques through the Hilton University platform, certified by Hilton Worldwide Holdings Inc. This certification signifies mastery in utilising ONQ software to enhance front desk operations, showcasing proficiency in Hilton's industry-leading hospitality technology.

ONq PM Night Audit Software Certification

Trained in advanced ONQ Property Management Software for Night Audit under the Hilton University Online platform, certified by Hilton Worldwide Holding Inc.

Front Office Leadership Certification

Introductory Front Office Leadership Training the Hilton University online platform certified by Hilton Worldwide Holding Inc.