Kushal Kafle
Harrispark ,NSW
Summary
Dynamic Store Manager at NA&WK - Blacktown with a proven track record in enhancing customer satisfaction and driving sales through effective team leadership and visual merchandising. Skilled in problem-solving and customer relations, I successfully trained staff and maintained high operational standards, fostering a collaborative environment that boosted employee performance and engagement.
Overview
3
3
years of professional experience
Work History
Store Manager
NA&WK - Blacktown
08.2022 - Current
- Assisted in daily store operations, ensuring efficient service delivery and customer satisfaction.
- Maintained inventory accuracy through regular stock checks and organization of merchandise displays.
- Supported training initiatives for new staff, fostering a collaborative team environment.
- Implemented visual merchandising strategies to enhance product visibility and drive sales engagement.
- Monitored store cleanliness and safety standards, contributing to a welcoming shopping experience.
- Engaged with customers to resolve inquiries, enhancing overall service quality and loyalty.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Education
Bachelor in Business - Hospitality Management
Southern Cross Institute
Diploma of Hospitality Management
Sydney City Collapse of Management
Sydney, NSW05.2025
Certificate IV in Kitchen Management -
Sydney City College
07.2024
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Team leadership
- Store opening and closing
- Shift scheduling
- Team building and leadership
Timeline
Store Manager
NA&WK - Blacktown
08.2022 - Current
Bachelor in Business - Hospitality Management
Southern Cross Institute
Diploma of Hospitality Management
Sydney City Collapse of Management
Certificate IV in Kitchen Management -
Sydney City College