Kushal Sharma
Craigieburn,VIC
Summary
Dynamic customer service professional with a proven track record at Bp Fuel Station, excelling in customer satisfaction and team collaboration. Skilled in data analysis and project management, I effectively handled inquiries and resolved complaints, ensuring a seamless experience. Committed to maintaining high standards and fostering positive relationships in fast-paced environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Bp Fuel Station
Thomastown, Victoria
07.2023 - Current
- Assisted customers with inquiries and product information at Bp Fuel Station.
- Maintained cleanliness and organization of the fuel station and retail area.
- Handled customer complaints with professionalism and empathy to ensure satisfaction.
- Restocked shelves and monitored inventory levels for timely replenishment.
- Collaborated with team members to ensure smooth operations during busy periods.
Delivery Driver
Australia Post
Preston, Victoria
07.2025 - 09.2025
- Efficiently delivered packages to designated locations throughout community.
- Sorted incoming parcels by size and destination to enhance processing efficiency.
- Inspected parcels for damages, promptly reporting issues to supervisors.
- Operated parcel scanning equipment to ensure accurate shipment tracking.
- Loaded and unloaded parcels, maintaining proper handling and organization.
- Addressed customer inquiries and concerns with professionalism and promptness.
- Performed daily sorting tasks including weighing packages and labeling boxes.
Education
MBA - Cyber Security
Polytechnic Institute Australia
Melbourne, VIC02-2025
Skills
- Cybersecurity fundamentals
- Data analysis
- Technical communication
- Project management
- Customer service
- Team collaboration
- Basic cybersecurity
- Positive attitude
- Cash transaction handling
- Goods transport
- Clear communication
- Delivery scheduling
- Safe driving record
- Multitasking and organization
Certification
- Victorian full driving license
- security license
- working with children check
Languages
Punjabi
Professional
Hindi
Professional
Urdu
Professional
English
Professional
work rights
- I have full working rights
- Availability 24/7
Timeline
Delivery Driver
Australia Post
07.2025 - 09.2025
Customer Service Representative
Bp Fuel Station
07.2023 - Current
MBA - Cyber Security
Polytechnic Institute Australia