KUSHAL SHRESTHA
Fawkner
Summary
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Flight Loader
Dnata Catering
11.2022 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
Customer Service Representative
A1 Bakery
01.2020 - 01.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Handled customer inquiries and suggestions courteously and professionally.
Customer Service Representative
Amma Property Management
04.2022 - 11.2022
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Customer Service Representative
Iga Supa
03.2019 - 01.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
Education
Bachelor of Information - Information Technology
Kent Institute Academics
Advanced Diploma - Information Technology
Academics Australia Polytechnic
Melbourne, VIC03.2021
Skills
- Computer System Diagnostics Software
- Peripheral Repair
- Operation Monitoring
- Google Docs
- Hardware and Software Configuration
- Organizational Skills
- Printers and Peripherals
- Technical Support
- Software Installation
- Mainframe Systems
- File Servers
- Automation Support
- Issue and Resolution Tracking
- Microsoft Windows and Office
Certification
- Certified Technical Support Fundamentals , [Google] - [2023]
Languages
English
Full Professional
Nepali
Native or Bilingual
Timeline
Flight Loader
Dnata Catering
11.2022 - Current
Customer Service Representative
Amma Property Management
04.2022 - 11.2022
Customer Service Representative
A1 Bakery
01.2020 - 01.2023
Customer Service Representative
Iga Supa
03.2019 - 01.2020
Bachelor of Information - Information Technology
Kent Institute Academics
Advanced Diploma - Information Technology
Academics Australia Polytechnic
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