Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Kusham Lata

Cannington

Summary

Front-end management professional with expertise in overseeing customer service, inventory management, and daily operations. Known for fostering team collaboration and driving results, adaptable to changing needs, and reliable in high-pressure environments. Skilled in staff training, conflict resolution, and ensuring exceptional customer experiences. Recognized for strong communication, leadership, and organizational abilities.

Overview

7
7
years of professional experience

Work History

Front-end Manager

Foodies Market IGA
01.2024 - Current
  • Ensuring the highest standards of customer service are maintained.
  • Cash management (including counting tills and safes, preparing floats, and banking).
  • Daily sales reporting to management.
  • Training new team members and upskilling existing team members.
  • Ensures that all customers receive fast, friendly, accurate checkout service, passionately implemented. The customer's needs come first.
  • Manages and schedules the duties of Front-End Staff.
  • Trains front-end staff and monitors their compliance.
  • Oversees the completion of all Front-End services.

Assistant Store Leader

7-Eleven
05.2023 - 01.2024
  • Ensuring the highest standards of customer service are maintained.
  • Cash management (including counting tills and safes, preparing floats, and banking).
  • Daily sales reporting to management.
  • Training new team members and upskilling existing team members
  • Keep the store looking clean and ensure shelves are fully stocked.
  • Working alongside the manager to maintain orders, timely deliveries and minimize losses.

Front-end Supervisor

The Park Hive IGA
04.2023 - 01.2024
  • Ensuring the highest standards of customer service are maintained.
  • Cash management (including counting tills and safes, preparing floats, and banking).
  • Daily sales reporting to management.
  • Training new team members and upskilling existing team members
  • Monitored cash drawers in six checkout stations to verify adequate cash supply.

Front End, Shop Assistant

The Park Hive IGA
05.2022 - 03.2023
  • Processing sales transactions
  • Providing advice and information on products
  • Handling customer queries and offering solutions.
  • Maintaining store displays

Customer Service Representative

Ampol, O’Connor
02.2021 - 03.2023
  • Putting customer service first and exceeding customer requirements
  • Using retail experience to support the Store Manager
  • Excelling in a team environment
  • Demonstrating attention to detail and safety awareness
  • Multi-tasking duties including, maintaining, and filling stock in the store.

Customer Service

Curry Hut Indian Restaurant
11.2018 - 03.2020
  • Provide a high level of customer service.
  • Prepare and cook food.
  • Adhere to safety and hygiene standards.
  • Clean equipment, fittings, and restaurant areas.
  • Work as a team unit to maintain customer flow.
  • Managing high-value transactions accurately, including handling and processing cash, cheques, credit, and EFTPOS.

Education

Bachelor - Psychology

Murdoch University
Murdoch, WA
01.2022

Skills

  • Team development
  • Friendly attitude
  • Problem-solving
  • Communication
  • Staff supervision
  • Customer Service
  • Multi-tasking
  • Time management
  • Multilingual

Languages

English
Full Professional

Interests

  • Cooking
  • Reading
  • Dancing
  • Yoga
  • Badminton

Timeline

Front-end Manager

Foodies Market IGA
01.2024 - Current

Assistant Store Leader

7-Eleven
05.2023 - 01.2024

Front-end Supervisor

The Park Hive IGA
04.2023 - 01.2024

Front End, Shop Assistant

The Park Hive IGA
05.2022 - 03.2023

Customer Service Representative

Ampol, O’Connor
02.2021 - 03.2023

Customer Service

Curry Hut Indian Restaurant
11.2018 - 03.2020

Bachelor - Psychology

Murdoch University

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Kusham Lata