Kushani Umayangani
System Analyst /Technical Support/ERP Consultant/ Senior Business Analyst
Clayton South
Summary
Multifaceted technical career with 8+ year track record of innovation and success Highly accomplished IT Professional with a verifiable history of developing and streamlining business processes. Highly acknowledged for the ability to balance innovative concepts with the process necessary to make them actualities. Skilled in formulating software specifications, authoring and implementing new processes, guidelines, policies, and procedures to enhance positive aspects of operations. Capable of working in a fast-paced environment, can meet deadlines on multiple projects simultaneously all while unsupervised.
Overview
16
16
years of professional experience
Work History
Business Analysis & Applications Support
Coco Republic (Pvt) Ltd.
02.2021 - 02.2025
- Working with users to formulate and document business requirements in NetSuite system
- Troubleshoot all application issues
- Perform necessary checks and maintenance on the systems
- Identifying, investigating, and analysing business processes, procedures and provide details on findings
- Taking responsibility for deploying functional solutions, such as creating, adopting and implementing system test plans, which ensure acceptable quality and integrity of the system
- Capture system requirements and provide support and guidance through the system change process
- Investigate and resolve process and system application queries, liaising and working with relevant IT team members, other departments and IT colleagues and escalating to third parties as required
- Support system upgrades and modifications
- Maintain appropriate workflows, processes, and procedures
- Assist in the creation of end user training and support documentation
- Assist in co-ordination of application related projects
- Acting as a central reference and information source, providing guidance and assistance in the system project decision making process
- Skilled at working independently and collaboratively in a team environment.
Senior Functional Consultant
Fusion5 (Pvt) Ltd.
05.2021 - 12.2022
- Working with users to formulate and document business requirements
- Identifying, investigating, and analysing business processes, procedures and work practices
- Identifying and evaluating inefficiencies and recommending optimal business practices, and system functionality and behavior
- Taking responsibility for deploying functional solutions, such as creating, adopting and implementing system test plans, which ensure acceptable quality and integrity of the system
- Creating user and training documentation, and conducting formal training classes
- Developing functional specifications for use by system developers
- Using data and process modelling techniques to create clear system specifications for the design and development of system software
- Has extensive experience delivering projects using agile principles and has managed scrum teams across several engagements
- Has managed multiple projects through a complete lifecycle and has been responsible for producing deliverables at all stages including statements of work, project plans, and status reports
- Highly experienced in managing risks and change and ensuring project sponsors are sufficiently informed to make decisions
- Provided expert guidance to clients on best practices, resulting in improved business performance and cost savings.
Senior Functional Consultant
Annexa (Pvt) Ltd
07.2021 - 04.2022
- Create solution designs and statement of works for any custom solutions for the clients
- Conduct design workshop with clients to formulate and document business requirements in NetSuite system
- Taking responsibility for deploying functional solutions, such as creating, adopting and implementing system test plans, which ensure acceptable quality and integrity of the system
- Creating user and training documentation, and conducting formal training classes
- Developing functional specifications for use by system developers
- Using data and process modelling techniques to create clear system specifications for the design and development of system software
Project and System Administrator Officer/ Senior Business Analyst
Southern Migrant Refugee Centre
09.2020 - 07.2021
- Responsible for identifying business requirements 'As is' to 'To Be', functional design, process design of NetSuite Client Management, Rostering/Scheduling, Timesheets, Leave, fund management, Payroll and HR system to meet organizational requirements
- Identifying, investigating, and analysing business processes, procedures and work practices
- Identifying and evaluating inefficiencies and recommending optimal business practices, and system functionality and behavior
- Conduct Change Management methodology to address new system change in SMRC and User Training on NetSuite functionalities
- Worked on identifying systems gaps and user gaps in ERP implementation and create training sessions to reduce gap in knowledge
- Developing functional specifications for use by system developers
- Using data and process modelling techniques to create clear system specifications for the design and development of system software
ERP Business Analyst
Southern Migrant Refugee Centre
09.2020 - 04.2021
- Responsible for identifying business requirements 'As is' to 'To Be', functional design, process design of NetSuite Client Management, Rostering/Scheduling, Timesheets, Leave, fund management, Payroll and HR system to meet organizational requirements
- Working with external vendors to simplify requirements of SMRC and worked with subscribed HR, NextService and InfiniteCloud HRIS and payroll vendors
- Manage Carelink client management system and enhancements
- Configure/customize NetSuite application to meet customer's business requirements
- Prepared test plans, cutover activities, and test summary report
- Provide user on NetSuite ERP support for existing users and create custom records according to user requirements
- Taking responsibility for deploying functional solutions, such as creating, adopting and implementing system test plans, which ensure acceptable quality and integrity of the system
- Creating user and training documentation, and conducting formal training classes
- Using data and process modelling techniques to create clear system specifications for the design and development of system software
- Acting as a central reference and information source, providing guidance and assistance in the system project decision making process
Application Consultant/ Senior Business Analyst
M.SaaS
11.2018 - 02.2020
- Elicit, analyse and transform business requirements into functional specifications, document, and implement Netsuite ERP to meet diverse customer needs
- Authored process specifications after obtaining and assessing requirements, formulated user manuals, composed training material, and performed end-user training sessions
- Provide NetSuite consulting expertise utilizing industry experience, business analysis, best practices and a pragmatic mindset to facilitate clients' most complex requirements
- Configured new module budgetary control and grant management in Netsuite customers
- This module is an add on feature for non-profit Netsuite customers
- Responsible for identifying business requirements, functional design, process design, testing, defining support procedures, leading and supporting Netsuite and add on module implementation
- Conduct business process mapping and requirement gathering sessions with new customers to determine configuration both on-site and remote
- Configured master data submodule to match the requirements and goals including the customer master, material master and sales areas
- Configure/customize NetSuite application to meet customer's business requirements
- Prepared test plans, cutover activities and test summary report
- Custom Reporting and Custom Saved Search Developer
- Taking responsibility for deploying functional solutions, such as creating, adopting and implementing system test plans, which ensure acceptable quality and integrity of the system
- Creating user and training documentation, and conducting formal training classes
- Developing functional specifications for use by system developers
- Using data and process modelling techniques to create clear system specifications for the design and development of system software
- Acting as a central reference and information source, providing guidance and assistance in the system project decision making process
Business Analyst
Epic Lanka (Pvt) Ltd
06.2018 - 11.2018
- Responsible for business analysis activities which includes problem analysis, process modelling, stakeholder analysis, assessing and validating the solutions
- Authored documentation including use cases for functional specifications
- Analyze, capture, and document all the business and system requirements
- Actively participate in meetings with the various types of stakeholders involved to identify and validate business requirements and ensure that the business requirements are met in the technical solution
- Performing research and proposing suggestions for the improvement of the existing suite of products
- Collaborated in implementing new processes, guidelines, and policies
- Collaborated in end-user training
- Collaborated in the design and authoring of user training manuals and mentoring materials
- Acting as a central reference and information source, providing guidance and assistance in the system project decision making process
- Taking responsibility for deploying functional solutions, such as creating, adopting and implementing system test plans, which ensure acceptable quality and integrity of the system
Associate Consultant/ Business Analyst (Infor ERP)
Brandix Appeal Ltd
02.2015 - 11.2017
- Responsible for identifying business requirements, functional design, process design of existing Infor HCM customers and new customers
- Comprehensive investigations on system bugs and provide fixes liaising with the vendors
- Working with users to formulate and document business requirements
- Identifying, investigating, and analysing business processes, procedures and work practices
- Identifying and evaluating inefficiencies and recommending optimal business practices, and system functionality and behavior
- Training of process owners and core team members on configuring the system & developing workflows according to business
- Testing of configured workflows, system modifications and integrations according to their functional specifications
- Develop user manuals, SOPs, and job instructions on use of the configured ERP as well as other external tools/interfaces used in the business
- Provide support and continuous improvement capability as required to the client
- Handled the system operational activities such as interview comments, referral checking and create new requisitions on the HRIS system
- Generate all kind of report using HRIS system
- Analyze client's business process and design solutions through ERP and requirements gathering for new change requests related to procurement and warehouse aspect in Apparel manufacturing industry
IT Lecture
Gateway Computer Services
03.2009 - 06.2012
- Prepare/deliver lectures
- Develop the subject guideline and make it available to teaching team and students
- Managing and uploading subject reading materials (Readings online via Library)
- Ordering/updating the subject textbook and other resources
- Developing assessment and assessment criteria (make them available to teaching team and students)
- Providing teaching resources and guidance to tutors
- Designing appropriate tutorial content
Education
International Computer Driving License (ICDL) -
Gateway Information and Technology Centre
Bachelor of Science - Computer Information Systems
Sri Lanka Institute of Information Technology
Sri Lanka 04.2001 -
No Degree - Certificate of InforM3 Procurement
InforM3
USA 04.2001 -
Skills
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
JIRA
Microsoft Visio
NetSuite
InforM3
HubSpot
STORIS ERP
Celigo
Mondaycom
SQL Server Management Studio
Net
SharePoint
Requirement Analysis
Requirement Documentation
Project Progress Reviews
Timeline
Senior Functional Consultant
Annexa (Pvt) Ltd
07.2021 - 04.2022
Senior Functional Consultant
Fusion5 (Pvt) Ltd.
05.2021 - 12.2022
Business Analysis & Applications Support
Coco Republic (Pvt) Ltd.
02.2021 - 02.2025
Project and System Administrator Officer/ Senior Business Analyst
Southern Migrant Refugee Centre
09.2020 - 07.2021
ERP Business Analyst
Southern Migrant Refugee Centre
09.2020 - 04.2021
Application Consultant/ Senior Business Analyst
M.SaaS
11.2018 - 02.2020
Business Analyst
Epic Lanka (Pvt) Ltd
06.2018 - 11.2018
Associate Consultant/ Business Analyst (Infor ERP)
Brandix Appeal Ltd
02.2015 - 11.2017
IT Lecture
Gateway Computer Services
03.2009 - 06.2012
Bachelor of Science - Computer Information Systems
Sri Lanka Institute of Information Technology
04.2001 -
No Degree - Certificate of InforM3 Procurement
InforM3
04.2001 -
International Computer Driving License (ICDL) -
Gateway Information and Technology Centre