Kusum Saini
Melbourne
Summary
Store assistant professional with background in retail operations and customer service. Proven record of efficiently managing stock, handling customer inquiries, and ensuring clean and inviting store atmosphere. Reliable team player with focus on achieving positive results and adapting to changing needs, displaying strong organizational and communication skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Assistant and Night Filler
Grocer-eez Supermarket
09.2023 - Current
- Provided excellent customer service, answering questions and resolving issues promptly.
- Enthusiastic about ensuring customers have access to quality products and a positive shopping experience.
- Assisted with inventory management, restocking, and maintaining store organization.
- Ensure accurate pricing and apply discounts or promotions as needed.
- Consistently dependable, punctual, and committed to performing tasks with attention to detail.
- Quick to adjust to changes in schedules, tasks, and store needs to ensure optimal operations.
- Replenish shelves and ensure products are well-stocked and displayed neatly.
- Managed a team of 4/5 customer service associates and collaborated with the team to ensure a visually appealing and organized store layout.
- A strong believer in teamwork, committed to helping colleagues and working towards common goals.
Sales Assistant
DecoRUG
08.2022 - 09.2023
- Provided excellent customer service by assisting clients in selecting rugs, flooring, and home décor solutions tailored to their needs.
- Maintained strong product knowledge to offer expert advice and drive sales.
- Assisted in merchandising and store presentation to enhance customer experience and maximize sales opportunities.
- Met and exceeded sales targets through upselling and cross-selling techniques.
- Resolved customer inquiries and complaints professionally, ensuring customer satisfaction and repeat business.
Senior Analyst
Eclerx Service Ltd
06.2017 - 07.2022
- Exceptional listening and analytical skills
- Provided customer feedback, internal compliance feedback to management and Prepare management reports
- Deliver coaching feedback to agents
- Collaborated with stakeholders to gather, document, and analyze business requirements for process improvement initiatives.
- Evaluated and optimized business processes to enhance operational efficiency and customer satisfaction.
- Developed reports and dashboards for internal stakeholders, using data analysis to identify performance trends and recommend actionable insights.
- Conducted quality audits and monitored agent interactions to ensure compliance with regulatory standards and internal policies.
- Acted as a liaison between technical teams and customer service teams to ensure smooth communication and implementation of changes.
- Provided technical support for system troubleshooting, software configuration, and hardware issues.
Education
Maters in Business Analytics -
Kaplan business school
01.2025
Master in Business Administration - undefined
A&M Institute of Mngt and technology
01.2016
Bachelor of Commerce (B.com) - undefined
A&M Institute of Mngt and technology
01.2014
Senior Secondary School (Commerce) - undefined
Senior Scholar School(CBSE)
01.2011
Junior High School - undefined
Senior Scholar School(CBSE)
01.2009
Skills
- Quality assurance in call auditing
- High-quality customer support
- In-depth product knowledge
- Requirements analysis
- Basic proficiency in software applications
- Effective communication
- Experienced with MS Office applications
- Data-driven business analysis
- Effective team engagement
- Adaptability to change
- Cross-functional collaboration
- Keen interest in culinary experiences
- Developing SQL skills
- Optimistic outlook on life
- Eager to contribute
- Quick learner
- Goal-oriented and self-directed
Accomplishments
- 1st Position in Punjab Technical University During B.com
- Event Organizer at A&M Institute of Mngt and technology – Punjab Technical University
Training
- Summer Training for 45 days during MBA
- HR policy of Panache Global, Zirakpur, Punjab, India
- To study the HR Policy of Panache Global, Zirakpur.
- Understanding of full-cycle recruiting
- Updating our employee records with new hire information, screening resumes and scheduling interviews.
Availability
- MONDAY TO FRIDAY(WEEKENDS AVAILABLE ON JOB REQUIREMENT)
- Looking for full-time job.
Certification
Private security individual license
Endorsements: Unarmed Guard, Crowd Controller, Control room operator, Monitoring centre operator
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Store Assistant and Night Filler
Grocer-eez Supermarket
09.2023 - Current
Sales Assistant
DecoRUG
08.2022 - 09.2023
Senior Analyst
Eclerx Service Ltd
06.2017 - 07.2022
Master in Business Administration - undefined
A&M Institute of Mngt and technology
Bachelor of Commerce (B.com) - undefined
A&M Institute of Mngt and technology
Senior Secondary School (Commerce) - undefined
Senior Scholar School(CBSE)
Junior High School - undefined
Senior Scholar School(CBSE)
Maters in Business Analytics -
Kaplan business school
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