Kusuma Kusuma
West Melbourne
Summary
As a passionate marketing strategist and e-commerce entrepreneur, I have a solid foundation in commerce and extensive hands-on experience. My journey includes founding and managing an e-commerce business and playing a vital role in a family-run enterprise. With expertise in digital marketing, market research, and data analysis, I thrive on developing and executing strategies that drive growth and enhance customer engagement. Proficient in both English and Indonesian, I bring strong communication and collaboration skills to any team. Let's connect to explore how my skills and experience can contribute to your organization's success.
Overview
5
5
years of professional experience
Work History
Founder & Owner
ALLSTOREINDONESIA-76
10.2020 - Current
- Elevated brand visibility by designing and implementing comprehensive marketing strategies, achieving a significant increase of market presence by the third month
- Achieved significant revenue milestones reaching five figures by the second month following launch through aggressive business strategies and market engagement
- Consistently boosted monthly sales achieving a 10-20% increase in revenue each month through strategic promotions and enhanced customer engagement
- Enhanced customer satisfaction by developing robust service protocols, reducing complaint resolution time by 50%.
Sales Associate
PSEnterprise
10.2019 - 06.2022
- Dramatically improved stock efficiency by optimizing inventory management processes, resulting in a 50% enhancement in system operations
- Significantly increased sales figures by 30% through strategic e-commerce enhancements and proactive customer engagement initiatives
- Reduced customer complaints by 20% through effective complaint resolution strategies, enhancing overall customer satisfaction
- Boosted brand awareness by 10% with the creation of the catchy jingle 'PSE jingle' which reinforces the brand to recall and attract new customers.
- Engaged with customers to build rapport and loyalty.
Education
Bachelor of Commerce - Marketing
Deakin University
Burwood, VICDiploma of Commerce -
Deakin College
JakartaSkills
- Marketing Strategy
- Data Analysis
- Digital Marketing
- Social Media Marketing
- SEO Optimization
- E-commerce Operations
- Customer Acquisition
- Team Collaboration
- Communication
- Economic Analysis
Languages
English
Full Professional
Indonesian
Native or Bilingual
Timeline
Founder & Owner
ALLSTOREINDONESIA-76
10.2020 - Current
Sales Associate
PSEnterprise
10.2019 - 06.2022
Bachelor of Commerce - Marketing
Deakin University
Diploma of Commerce -
Deakin College
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