Kusuma Laxmi Manukonda
Girraween,NSW
Summary
At Goondir Health Services, I spearheaded the creation of a virtual induction program, enhancing new employee onboarding efficiency by transitioning from in-person formats. My ability to quickly learn and apply problem-solving skills resulted in a user-friendly interface, praised for its innovation and effectiveness in streamlining processes.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Swagath Biryani House
Wentworthville
Dec2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Intern
Goondir Health Services
Sydney NSW
07.2023 - 11.2023
- Collaborated with a team to address challenges in the onboarding process, focusing on improving the induction experience for new employees.
- Designed a virtual induction program to enhance accessibility and efficiency, transitioning from an in-person format.
- Developed wireframe designs to visually represent the proposed virtual onboarding framework, ensuring a user-friendly interface.
- Conducted user feedback sessions to refine the design and ensure it meets the needs of new hires.
Education
Master of Information Systems -
University of Southern Queensland
Sydney NSW11.2023
Skills
- Business communication
- Basics on SQL and Tableau
strengths
- Good communication skills
- Ability to work effectively
- Confident and adaptable to change
- Hard working
- Willing to learn new skills that contribute to the growth of the organization
Timeline
Intern
Goondir Health Services
07.2023 - 11.2023
Customer Service Representative
Swagath Biryani House
Dec2022 - Current
Master of Information Systems -
University of Southern Queensland