Kwadzanai Wilson Majaji

• Directing organization-wide information security compliance program
• Leading development and implementation of effective and reasonable policies and practices to secure and protect confidential and sensitive data and ensure information security and compliance with relevant legislation
• Leading SPAR Group on its cybersecurity framework compliance program with objective of meeting agreed framework baselines
• Maintaining SPAR Group’s PCI-DSS compliance for corporate and independent stores
• Directing program to assist all SPAR Group retailers achieve PCI-DSS compliance security standards
• Recommending appropriate solutions and operating with high degree of independence in matters relating to investigation, impact, and analysis of security incidents, decisions regarding risk, and measures for product, computer, and network security
• Managed risk assessments to evaluate organization's exposure to information security threats.
• Actively participated in cross-functional meetings to provide expert guidance on information security matters during project development phases.
• Enhanced information security by developing and implementing comprehensive policies, procedures, and training programs.
• Maintained up-to-date knowledge of industry advancements in technology, regulations, and best practices pertaining to information security management.
• Increased employee awareness of cyber threats with regular security trainings and informative presentations.
• Managed risk assessments to evaluate the organization''s exposure to information security threats.
• Improved overall system stability by identifying weak points in the infrastructure and recommending necessary upgrades or replacements.
• Streamlined vulnerability management processes for faster detection and remediation of potential risks.
• Developed incident response plans, enabling quick containment and recovery from cyberattacks.

• Overseeing and directing day-to-day activities of organization’s information technology (IT) department, ensuring that systems, services, and infrastructure work reliably and securely
• Managing successful roll-out and completion of projects
• Evaluating security risks and recommend cost-effective preventative measures
• Overseeing IT risk remediation activities at forty-two delivery sites
• Developing IT policies and procedures
• Coordinate staff training sessions and enforce IT processes to ensure consistency with cyber security standards
• Managing and leading of teams that develop and implement networks and servers, respond to user help desk requests, and monitor system stability and performance
• Guiding and providing IT leadership
• Directing activities of IT specialists, both to directly support end users and to assist with IT department upgrades and directives
• Assessing current department needs and help desk inquiries and assigning personnel to resolve issues
• Directly supporting end users by managing escalations, resolving user issues, and monitoring performance of business-critical systems to prevent delays and outages and quickly resolve ongoing issues
• Monitoring servers, networks, and computer systems for irregularities and performance issues
• Assessing system data and error logs, along with user reports, to determine areas for improvement or repair or upgrades
• Negotiating contracts and service level agreements with IT service providers
• Projects: SD WAN for forty-two sites, Migration from Sage to SAP 4 HANA (MM, SD, PM, QM, BW, PP, WM), Network cabling for manufacturing plants, IT Policies implementation, POPIA Compliance, VoIP Implementation, Intune Roll-out, Microsoft365 Security Compliance
• Reason for leaving: Offered a role with international EMEA exposure
• Wrote strategic business plans outlining need for departmental information technology resources.
• Analyzed network security and current infrastructure, assessing areas in need of improvement.
• Oversaw development and implementation of improvements to support network operations.
• Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
• Managed life cycle replacement of hardware and software.
• Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
• Understood key product management roadmap objectives and requirements to develop product technology strategy.
• Guided organizational technology strategy and roadmaps.
• Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
• Customized and repaired technology based on staff requests.
• Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
• Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
• Oversaw daily performance of computer systems and immediately responded to technical issues to keep network up and running.
• Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
• Interacted and negotiated with vendors, and contractors to secure products and services.
• Oversaw IT department operations and training.
• Negotiated favorable vendor contracts for cost-effective acquisition of technology resources and support services.
• Managed a high-performing team of IT professionals, providing consistent coaching and development opportunities to drive performance.
• Facilitated timely resolution of technical issues by establishing clear escalation paths and communication channels between support teams and end users.
• Streamlined IT operations by implementing effective process improvements and automation techniques.
• Enhanced security measures by developing comprehensive information security policies and protocols.
• Collaborated with cross-functional teams to develop customized software applications for business needs.
• Developed disaster recovery plans, ensuring seamless continuity of operations in case of unforeseen events.
• Championed change management efforts during major technology upgrades or migrations, minimizing disruption to business processes.

• Overseeing IT systems which supported over 10 000 users (staff and students)
• Defined and implemented governance frameworks
• Defining, implementing, monitoring, and auditing standards, policies, and procedures for effective IT governance
• Ensuring IT controls and governance practices are established and implemented in order that IT goals deliver value and mitigate risks
• Overseeing and managing IT security initiatives
• Developing and maintaining effective relationships across business, suppliers, and IT
• Supervising and mentoring five staff members
• Planning, monitoring, and appraising job results
• Contributed to ongoing improvement of processes, technology, and architecture
• Utilized critical thinking skills & techniques to drive resolution of issues
• Used strong analytical skills to provide input into design of solutions and problem solving
• Formulated application recovery plans including DR (Disaster Recovery) plans that were in alignment with Business Continuity Plans (BCP)
• Developed 3-year Technology and Business Roadmap
• Assessment and selection of applications, solutions, and services
• Researched and implemented technological strategic solutions
• Analyzed costs, value, and risks of information technology to advise management and suggest actions
• Approved purchases of technological equipment and software and establish partnerships with IT providers
• Reason for leaving: Offered another opportunity
• Self-motivated, with strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in team environment.
• Proven ability to learn quickly and adapt to new situations.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Organized and detail-oriented with strong work ethic.

• Implemented and managed IT department responsible for supporting NMCH
• Managing strategic and day-to-day operations, IT infrastructure, and overall vision for implementing industry best practices
• Overseeing network and server infrastructure, hardware/software, management, and support functions
• Managing eight internal and external IT support staff in delivering end user support
• Designing, implementing, and supporting IT infrastructure and systems
• Creating and maintain relationships with various stakeholders and IT department’s customers
• Regularly engaging stakeholders to determine effectiveness of IT services and areas of improvement
• Analysis of risks, costs, and value of technology investments to advise management and provided direction and leadership in formulation of new and revised legacy IT systems
• Responsible for development and implementation of security strategy designed to provide high-level security over NMCH systems
• Drafting, negotiating, monitoring, and adjusting IT service level agreements, against agreed terms and conditions
• Reviewing physical and logical security measures and safeguarding information resources of enterprise to maintain integrity, confidentiality and availability of data, applications, and systems
• Defining and implementing ongoing risk and IT security assessment program, which will define, identify, and classify critical assets, assess threats and vulnerabilities regarding those assets and implementing safeguard recommendations
• Drafting information security policies and information security guidelines, planning automated identity management and standardizing measures for administration of account information, passwords, security directives and access rights for all systems and platforms
• Evaluating internal controls systems, preparing audit reports with view to highlight shortcomings and make recommendations
• Aiding review of applications and technology resources during development or acquisition process to ensure compliance with policies and their seamless integration
• Ensure compliance with all legal, regulatory, and corporate policy requirements
• Manage remediation plans for any gaps reported in audits or recommend process improvements
• Initiated, facilitated, and promoted activities to create information security awareness
• Preparing project plans, defining project scope, and executing projects
• Providing leadership, guidance, and mentorship to project teams
• Project resource planning and maintaining project documentation
• Project lead for deployment of innovative solutions and IT infrastructure
• Managing project risks by creating risk logs
• Projects: SAP ERP, Medical Grade network architecture, Patient and asset tracking, Biometric time and attendance system, Health Information systems, Clinical Archive, Telephone system, Microsoft365, Email security-archiving
• Reason for leaving: Need for career growth

Heading the IT department of the organization

• Network (wired and wireless) monitoring, support, and administration
• Desktop configuration, support, monitoring and maintenance
• Maintenance of servers (on-premises physical and virtual, cloud-based)
• Develop, track, and control IT operating and capital budgets
• Administration and support of I.C.T and related technologies
• End-user training and support for all new and old systems
• Played key role in on-going network design, re-evaluation, and optimization to keep pace with company growth
• Oversaw development and implementation of improvements to support and network operations
• Engaging with CEO to maximize development efficiencies and resolve technology issues
• Collecting and converting business requirements into IT services
• Attending various departmental meetings to determine role of IT in business
• Negotiating contracts and service level agreements for IT services and equipment
• Engaging various stakeholders to determine views on IT services being offered
• Continuously improving IT services using feedback from stakeholder engagements
• Serving as information security and risk manager for AB350
• Performing and monitoring backups for all I.C.T systems
• Developing and articulating vision, strategy, and direction of the information security and risk program
• Developing and implementing next level down risk management processes including embedding risk assessments into existing capabilities (architecture reviews, secure design, and development)
• Collaborating with stakeholders to identify, assess and treat information risks, tracking the risks and associated controls
• Managing and maintaining close oversight on all information security-related incidents with view to provide assurance that IT security incidents, risks and impacts have been managed effectively
• Managing information security policies and standards, understanding their operational impact to AB350, and continually refining policies to ensure effectiveness
• Identifying opportunities to improve risk posture, developing solutions for remediating, or mitigating risks and assessing residual risk
• Commissioning and rolling out of information security awareness training and conducting regular awareness raising activities
• Aiding IT Team of five, in defining and executing action plans to implement controls
• Project management for all I.C.T and related corporate strategy projects
• Utilizing Prince2 management methodologies to assist in successful delivery of IT projects
• Project financials management including costing, budgeting, and forecasting
• Projects: SAGE VIP Cloud Migration, Time and Attendance system implementation, Structured network cabling roll-out, Data centre implementation of Enterprise network, Depot internet connectivity upgrade
• Reason for leaving: Offered career growing opportunity
• Followed all company policies and procedures to deliver quality work.
• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
• Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
• Championed adoption of new software tools that streamlined workflows across multiple departments.
• Increased efficiency by automating routine tasks with software solutions.
• Led quality assurance efforts, maintaining high standards for all products and services.
• Coordinated with IT department to upgrade cybersecurity measures, safeguarding company data.
• Conducted regular reviews of operations and identified areas for improvement.

• Section head for I.C.T department
• Network (wired and wireless) monitoring, support, and administration
• Desktop and server configuration, support, monitoring and maintenance
• Performing and monitoring backups for all I.C.T systems
• Administration and support of I.C.T and related technologies
• Leading IT team in transition from on premise email system to cloud-based solution
• Developed, tracked, and controlled IT operating and capital budgets
• Maintenance of Office365 and related infrastructure
• Providing second line support for all technicians and mentoring of staff
• Overseeing daily performance of IT systems and immediately responded to issues to keep network up and running
• Reviewing risks posed by introduction of new applications and vendors to environment and providing risk assessment and recommendations to business line
• Creating and administering assurance program to ensure IT security controls are operational and effectiveness
• Bring latest information on security developments and strategies into organization including information on new tools, procedures, regulations, legislature, and systems
• Reviewing and recommending changes to information security policies, standards, and procedures
• Managing all aspects of security awareness program
• Briefing senior management on current security issues and risks
• Using Prince2 and PMBOK project management methodologies to manage all stages of projects
• Reviewing and assessing architecture design, implementation, testing, and deployment needs to identify project requirements and costs
• Managing third party vendor works, contractors and suppliers
• Projects: Enterprise network, Inter-site IPsec VPN, High speed internet links, Structured network cabling, Data Centre Fire Suppression Systems, CCTV systems, IT Infrastructure refresh projects
• Reason for leaving: Offered a permanent position

• Acting in place of I.C.T Manager
• Coordinator for Ikhala College I.T infrastructure project
• Leading implementation of distributed network (Active Directory Office365 infrastructure and inter-site VPN connectivity) as well as high-speed internet connectivity, across six sites located in geographically separated locations
• Enabling better understanding of client’s environment which enabled faster decision making due to better quality information
• Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions
• Analyzed architecture design, scoping, implementation, testing, and deployment needs to define project requirements
• Planned and implemented audits to identify misapplication of corporate security policies, procedures, and standards; surfaces issues, identifies and executes recommended actions for remediation
• Performing focused risks assessments of existing or new services and technologies
• Converting business requirements into IT solutions and services
• Implementing and maintaining IT services as required by stakeholders
• Supervising and mentoring I.C.T Technicians and interns
• Reason for leaving: Contract linked to project which ended

• Maintaining and resolving computer lab and network issues
• Installation, updating and maintenance of software and systems
• User and network resources administration
• Implementing and managing network and desktop security procedures
• Databases maintenance and backup
• Making IT recommendations to School Management Team
• Monitoring usage of and maintaining of interactive white boards and related equipment
• Training of staff with respect to new software and education tools
• Reason for leaving: Contract ended

• Installing and configuring computer hardware operating systems and applications
• Troubleshooting system and network problems and diagnosing and solving hardware/software faults
• Updating and monitoring user accounts
• Maintaining up-to-date Antivirus levels on all computers company wide
• Installation and configuration of POS hardware and software
• Supporting the roll-out of new applications
• IT security awareness training and enforcement
• To assist in the compilation and maintenance of an accurate inventory of hardware and software
• Reason for leaving: Company closed