Kwannapa Suknoi
Perth,WA
Summary
Providing customer satisfaction using interchangeable skills as both receptionist and waitstaff member and accurately fulfils special requests and addresses individual customer needs to support optimal dining experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Reception
Wanla Thai Massage
01.2023 - Current
- Excellent communication skills, both verbal and written.
- Demonstrated strong organizational and time management skills while managing staff schedules.
- Worked well in team setting, providing support and guidance.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Customer Service Representative
The Jerky Co.
02.2022 - 01.2023
- Stocked merchandise, clearly labeling items, and arranging according to flavours.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Waitress
Totally Thai
07.2019 - 09.2022
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
Salesperson
Baskin Robbins Ice Cream
02.2022 - 08.2022
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Increased sales and customer satisfaction through personalized servicing.
- Ensured smooth store operations by assisting with opening and closing procedures, maintaining accurate cash registers, and complying with company policies.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Wait Staff Member
Time4Thai
03.2018 - 12.2020
- Answered customers' questions, recommended items, and recorded order information.
- Checked guests' identification before serving alcoholic beverages.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Kitchenhand
Mel & Co.
03.2018 - 12.2018
- Contributed to a positive team atmosphere through effective communication with colleagues and supervisors.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Prepared salads and other specialty items according to customer specifications.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Assisted chefs in menu planning processes through providing input on seasonal ingredients availability or cost-effective options for dish creation.
Education
Churchlands Senior High School
Churchlands, WA11.2017
Skills
- Needs Assessment
- Word Processing
- Customer Complaint Resolution
- Customer satisfaction measurement
- Sales and Upselling
- Safe Food Handling
- Reliable and Responsible
- Food Preparation and Safety
- Customer Service
Certification
- RSA - 18/02/2018
Languages
Thai
Native or Bilingual
English
Native or Bilingual
Timeline
Reception
Wanla Thai Massage
01.2023 - Current
Customer Service Representative
The Jerky Co.
02.2022 - 01.2023
Salesperson
Baskin Robbins Ice Cream
02.2022 - 08.2022
Waitress
Totally Thai
07.2019 - 09.2022
Wait Staff Member
Time4Thai
03.2018 - 12.2020
Kitchenhand
Mel & Co.
03.2018 - 12.2018
Churchlands Senior High School
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