Kwan Wah Tsui
Sydney,NSW
Summary
Dynamic professional with a proven track record at The Novotel Sydney Darling Square, excelling in guest relations and conflict resolution. As a Personal Trainer, I inspired clients to achieve their fitness goals through tailored exercise programming and motivation. Passionate about promoting health and wellness, I thrive in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Hotel Night Auditor/Hotel Front Desk Receptionist
The Novotel Sydney Darling Square
Sydney, NSW
04.2024 - Current
- Assisted guests at check-in, providing information on various services within hotel.
- Greeted guests upon check-in and provided detailed information about the hotel services.
- Performed nightly audit of rooms' charges, taxes, settlements, and credit card postings.
Group Fitness Instructor
Shape Up Corner
Hong Kong
09.2019 - 02.2024
- Promoted health and wellness to class members by encouraging sustainable habits and consistency.
- Coordinated with fitness center management to schedule classes and manage space effectively.
Barista
Pacific Coffee
Hong Kong
09.2018 - 10.2019
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
Education
Bachelor of Science - Physics and Green Energy
Hong Kong Baptist University
Hong Kong09-2023
Bachelor of Sport And Exercise Science -
University of Technology Sydney
Sydney, NSWSkills
- Latte art
- Guest relations
- Problem solving
- Conflict resolution
- Staff training
- Fitness assessment
- Client motivation
- Exercise programming
Languages
Chinese (Mandarin)
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
Certification
- Provide cardiopulmonary resuscitation Certificate
- Provide a First Aid Certificate
- Food Handle Basics
- RSA
F
Timeline
Hotel Night Auditor/Hotel Front Desk Receptionist
The Novotel Sydney Darling Square
04.2024 - Current
Group Fitness Instructor
Shape Up Corner
09.2019 - 02.2024
Barista
Pacific Coffee
09.2018 - 10.2019
Bachelor of Science - Physics and Green Energy
Hong Kong Baptist University
Bachelor of Sport And Exercise Science -
University of Technology Sydney
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