Kwok Hon Li
Acton,Australian Capital Territory
Summary
Enthusiastic and highly motivated, I am a dedicated customer service representative unwavering in my commitment to delivering unparalleled excellence in guest experiences. my positivity is as infectious as it is genuine, complementing my exceptional interpersonal finesse and adeptness in cultivating strong relationships. through these skills, I consistently enhance customer satisfaction and foster unwavering loyalty.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Restaurant Waiter
Timmy's Kitchen
Griffith, ACT
06.2023 - Current
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
All Rounder
Bread And Butter Cafe
Canberra, ACT
09.2022 - 08.2023
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Cleaned and organized kitchen, dining and service areas.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Bar Waiter
Zodiacc Restaurant And Bar
Strathfield, NSW
12.2021 - 04.2022
- Checked identification for minimum age for sale of alcoholic beverages.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
High School Diploma -
Sydney Secondary College Blackwattle Bay Campus
Sydney, NSW 03.2016 - 10.2018
Skills
Tableside Service
Kitchen support
Stocking and replenishing
Food service standards
Till counting
Cleaning and organization
Cash Handling
High-volume dining
Certification
RSA
Timeline
Restaurant Waiter
Timmy's Kitchen
06.2023 - Current
All Rounder
Bread And Butter Cafe
09.2022 - 08.2023
Bar Waiter
Zodiacc Restaurant And Bar
12.2021 - 04.2022
High School Diploma -
Sydney Secondary College Blackwattle Bay Campus
03.2016 - 10.2018