Kevin Lu
Eastwood,NSW
Summary
Hardworking Waiter with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
1
1
year of professional experience
Work History
Restaurant Waiter
Noble House Seafood Restaurant
Eastwood, 2122
01.2022 - 06.2023
- Took accurate food and drink orders, using a POS ordering software system.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Replenished stocks of napkins, silverware and other dining room supplies as needed.
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Presented food and beverages to guests at tables.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Education
Food Technology
Marist College Eastwood
Eastwood, NSWSkills
- Menu Knowledge
- Food Presentation
- Food Safety Understanding
- Food Station Setup
- Order Accuracy
- Food Allergy Awareness
- Dish Preparation
- Quality Control
Languages
English
Full Professional
Chinese (Cantonese)
Full Professional
Chinese (Mandarin)
Professional
Timeline
Restaurant Waiter
Noble House Seafood Restaurant
01.2022 - 06.2023
Food Technology
Marist College Eastwood
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