Ky Drabble-Thornton
Capalaba,QLD
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Wholesale Trading
Alchemized
04.2023 - 09.2023
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Serviced existing accounts on regular basis to maximize revenue.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Leveraged proven sales methods to increase revenue and surpass sales objectives.
Customer Service Cashier
IGA Supermarket
12.2021 - 04.2023
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Education
Alexandra Hills State High School
Alexandra Hills, QLD12.2021
Skills
- Hardware Knowledge
- Sales Abilities
- Graphics Software
- Customer Inquiries
- Product Knowledge
- Organization and Time Management
- Teambuilding
- Teamwork and Collaboration
- Excellent Communication
- PPE Compliance
Certification
I have Multiple certs which i can bring in to a interview
including a cert 3 in skills for work and cert in soil and water sampling
references
Joshua Browne: 0473 082 806
Ammon Pearce: 0426 467 147
Timeline
Wholesale Trading
Alchemized
04.2023 - 09.2023
Customer Service Cashier
IGA Supermarket
12.2021 - 04.2023
Alexandra Hills State High School
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