Kya Rawlings
Tweed Heads,NSW
Summary
I am an outgoing and friendly Canadian woman that just moved to Tweed Heads on a WHV. I have hands-on experience in all areas of restaurant operations. These experiences have allowed me to develop several role-related skills, including attention to detail and time management, so I can provide reliable, high-quality service for all customers. I have a proven history of raising profits through maximized productivity and customer satisfaction. I understand the importance of creating good relationships in a customer service setting. I enjoy working collaboratively with others and have great team management skills but also do well independently.
Overview
11
11
years of professional experience
Work History
Head Waitress
Local Eatery
04.2023 - 10.2023
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Head Waitress
Telus Club
07.2021 - 05.2022
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Piano Teacher
Self-employeed
01.2013 - 01.2022
- Arranged lessons to accommodate each student's unique goals and interests.
- Communicated regularly with parents to provide information about children's progress and challenges.
- Prepared over 16 piano students for showcase performances
Waitress and Beer Cart attendant
Redtail Landing Golf Course
03.2020 - 07.2021
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Barista
Crêpe and Shake
04.2016 - 09.2019
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Promoted additional items with beverages, increasing store sales.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Education
4 Year Bachelors - Elementary Education
University of Alberta
Edmonton 06.2022
Graduate Certificate - Holistic Nutrition
Canadian School of Natural Nutrition
Edmonton08.2019
Skills
- Active Listener
- Team Leadership
- Exceptional Customer Service
- Multitasking
- Friendly and Outgoing
- POS System Operation
- Coffee Machinery
- Menu Memorization
Additional Information
Employer Reference
Olivia LeBlanc
General Manager at Local Eatery
olaotbb@hotmail.com
Kerri Bauer
Owner of Crêpe and Shake
780-929-2441
Timeline
Head Waitress
Local Eatery
04.2023 - 10.2023
Head Waitress
Telus Club
07.2021 - 05.2022
Waitress and Beer Cart attendant
Redtail Landing Golf Course
03.2020 - 07.2021
Barista
Crêpe and Shake
04.2016 - 09.2019
Piano Teacher
Self-employeed
01.2013 - 01.2022
4 Year Bachelors - Elementary Education
University of Alberta
Graduate Certificate - Holistic Nutrition
Canadian School of Natural Nutrition
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