Kya Stevens
27 Aquamarine Drive, Sawtell
Summary
Dynamic manager with a proven track record at Coles Supermarket, excelling in team leadership and customer service. Enhanced employee productivity and satisfaction through effective training and performance management. Recognized for ensuring a safe and organized environment, and maintaining high-quality service delivery.
Experienced leader with strong focus on team collaboration and delivering results. Adept at managing operations, driving process improvements, and fostering positive work environment. Known for adaptability and reliability in meeting changing needs. Skilled in strategic planning, staff development, and performance management.
Overview
19
19
years of professional experience
Work History
Manager
Coles Supermarket
02.2018 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Restuarant Manager
McDonald's Restaurant
02.2007 - 04.2016
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Carefully interviewed, selected, trained, and supervised staff.
Education
High School Diploma -
Wee Waa High School
Wee Waa, NSW11-2005
Skills
- Customer service
- Team leadership
- Time management
- Staff management
- Staff training and development
- Shift scheduling
- Performance management
Timeline
Manager
Coles Supermarket
02.2018 - Current
Restuarant Manager
McDonald's Restaurant
02.2007 - 04.2016
High School Diploma -
Wee Waa High School
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