Kyah Collins
Wallerawang,Australia
Summary
I am a friendly, hardworking and reliable employee.
Motivated to continue to learn and grow. Seeking any opportunities to go beyond basics, offering excellent communication and increasing customer satisfaction.
My current work day consists of starting the day at my first job, Kyah Hotel doing PA (public areas) and getting the housekeeping team ready for the day ahead, organising which rooms need to be cleaned for the day and double checking notes ect. This generally is from 7am - 10am every morning. From there I will travel down to my second job at Logan Brae Retreats in Kanimbla where it will clean Lux couples cabins from 11am - 3pm.
I currently do weekend work as well as through the week.
Overview
6
6
years of professional experience
Work History
Housekeeper
Logan Brae retreats
Kanimbla , NSW
06.2024 - Current
- Maintained and organized cleaning supplies stock.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Used cleaning chemicals following proper guidelines.
- Scrubbed kitchen appliances, countertops and fixtures.
- Ensured that all health standards were met during cleaning operations.
- Kept on top of linen and extra amenities cupboards needed for the clean.
- Cleaned and prepared lux private cabins.
- Unpacked and sorted linen.
Housekeeper
Kyah Hotel
Blackheath , NSW
06.2022 - Current
- Swept and mopped private stairways and hallways.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Managed stock of linen and the upkeep of storerooms.
- Lead the housekeeping team for the day, inspector of rooms.
- Admin for housekeeping day to day processes.
Waitress
Onelia's Place
Lithgow, NSW
10.2018 - 06.2022
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Displayed enthusiasm and promoted excellent service to customers.
- Greeted new customers, discussed specials and took food and drink orders.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste.
- Cultivated warm relationships with regular customers.
Veterinary Assistant
Hartley Valley Vets
Little Hartley, NSW
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
- Bathed animals.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Processed new patients.
- Provided care for animals before surgeries.
Education
High School Diploma -
Lithgow High School
Lithgow, NSW11.2020
Skills
- Teamwork and Collaboration
- Workflow Coordination
- Dining Room Cleaning and Upkeep
- Transactions and Cash Handling
- Food Safety Standards
- Food and Beverage Service
- Service-Oriented
- Cleaning and Sanitizing
- Food Preparation and Safety
- Multitasking and Prioritization
- Time Management
- Well Organised
Accomplishments
Acceptance into Torrens University Australia for Interior Design.
Interests
Music
Beauty and skincare
Reading
Illustrations and Arts
Interior Design
Fashion
References
Tanya Merrick
0477 665 169
Missy Peters
0407 065 659
Toni Oxley
0424 844 105
Timeline
Housekeeper
Logan Brae retreats
06.2024 - Current
Housekeeper
Kyah Hotel
06.2022 - Current
Waitress
Onelia's Place
10.2018 - 06.2022
Veterinary Assistant
Hartley Valley Vets
High School Diploma -
Lithgow High School