Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Kyah Battistessa

Perth,WA

Summary

A highly reliable and dedicated Store Manager with proven expertise over several years, excelling in customer service management and team leadership. Recognised for enhancing operational efficiency through effective staff training and inventory optimisation and resolving customer complaints effectively. Known for exceptional communication skills and a proactive approach to problem-solving, ensuring high standards and customer satisfaction.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Store Manager

For Fish Sake Fish & Chips
Westminster, WA
04.2023 - Current
  • Overseeing daily operations, ensuring high standards of food quality and customer service.
  • Training and mentoring staff, enhancing team performance and operational efficiency.
  • Staff scheduling, rostering and communications (all staff management).
  • Managing inventory levels and optimising stock control.
  • Managing social media accounts.
  • Conducting regular health and safety inspections, ensuring compliance with regulations and standards.
  • Addressing customer complaints promptly and professionally to resolve issues.
  • Completing point of sale opening and closing procedures.

Team Member

Striling Central Fish & Chips
Westminster, WA
11.2019 - 04.2023
  • Engaged with customers to provide assistance in ordering and enquiries.
  • Operated cash registers to process payments from customers.
  • Maintained cleanliness and organisation of work area.
  • Assisted in training new staff on procedures and customer service best practices.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Managed inventory levels, ensuring timely restocking of products to meet demand.

Education

Double Bachelor of Laws And Commerce -

Edith Cowan University
Perth, WA
01-2029

High School Graduation (WACE) -

John Septimus Roe Anglican Community School
Mirrabooka, WA
01-2024

Skills

  • Customer service management
  • Team leadership
  • Outstanding communication skills
  • Problem-solving
  • Multitasking and organisation
  • Inventory management
  • Staff management
  • Employee scheduling
  • Opening and closing procedures

Certification

  • Food Safety Supervision Skill Set (SITSS00069) - 15/07/2024
  • I'M ALERT Food Safety Training - 3/12/2023

References

Yilmaz Yahiya - 0418 954 934 - ymaz1956@outlook.com

Nee Lim - 0401 946 699

Timeline

Store Manager

For Fish Sake Fish & Chips
04.2023 - Current

Team Member

Striling Central Fish & Chips
11.2019 - 04.2023

Double Bachelor of Laws And Commerce -

Edith Cowan University

High School Graduation (WACE) -

John Septimus Roe Anglican Community School

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Kyah Battistessa