Kyan Russell
Kambah,ACT
Summary
Efficient Duty Manager versed in task delegation and workflow coordination, promoting efficient and high-quality operations. Diplomatic and engaging with skill in handling challenging requests with friendly and knowledgeable support. Adept at managing the closing of a store and completing night cleaning duties.
Overview
6
6
years of professional experience
Work History
Basketball Referee
Basketball ACT
06.2017 - 05.2019
- Instructed players and coaches on basketball game rules.
- Handled high-stress situations using superior calming techniques with basketball fans.
- Identified player infractions and determined appropriate penalties.
- Worked at competitive athletic basketball games, tournaments and special sporting events.
- Refereed basketball at the highest divisions and during grand final playoffs.
Fast Food Crew Member
McDonald's
06.2019 - 09.2020
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
Duty Manager
IGA Supermarket
09.2020 - Current
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Mentored and supported junior staff members to apply best practices and follow procedures.
Education
Year 10 Certificate -
Stromlo High School
Waramanga, ACT12.2020
Certificate II - Skills For Work And Vocational Pathways
Stromlo High School
Waramanga, ACT12.2020
Year 12 Certificate -
Canberra College
Phillip, ACT12.2022
Bachelor of Architecture - Architecture
University of Canberra
Canberra, ACT12.2025
Skills
- Team Leadership
- Employee Training
- Coaching and Mentoring
- Time Management
- Inventory Rotation
- Issue and Conflict Resolution
Timeline
Duty Manager
IGA Supermarket
09.2020 - Current
Fast Food Crew Member
McDonald's
06.2019 - 09.2020
Basketball Referee
Basketball ACT
06.2017 - 05.2019
Year 10 Certificate -
Stromlo High School
Certificate II - Skills For Work And Vocational Pathways
Stromlo High School
Year 12 Certificate -
Canberra College
Bachelor of Architecture - Architecture
University of Canberra
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