Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kyann Mojzis

South Grafton,NSW

Summary

Dedicated Support Worker with extensive experience at New Dimensions in Home Support, skilled in daily living support and emotional assistance. Proven ability to enhance client independence through personalized care plans and effective communication. Recognized for fostering strong relationships and promoting community integration, ensuring clients achieve their personal goals and well-being.

Overview

9
9
years of professional experience

Work History

Support Worker

New Dimensions in Home Support
12.2021 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
  • Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
  • Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
  • Promoted independence among clients through skill-building exercises and goal-setting initiatives.
  • Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
  • Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
  • Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
  • Promoted community integration by providing extensive physical, emotional and social support.
  • Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
  • Assisted clients in accessing available resources such as housing options, financial supports, and healthcare services.
  • Facilitated community integration for clients by organizing social outings, recreational activities, and educational opportunities.
  • Advocated for client rights and preferences in interactions with external service providers to ensure equitable access to necessary supports.
  • Conducted regular assessments of client needs, adjusting support plans to better serve them.
  • Collaborated with family members of clients, enhancing support network and ensuring holistic approach to care.
  • Enhanced clients' daily living skills by providing tailored support in activities such as cooking and budgeting.
  • Encouraged clients to engage in physical activities, promoting healthier lifestyles and wellbeing.
  • Guided clients in developing social skills, enabling better interaction with others and reducing feelings of isolation.
  • Documented client progress and communicated updates to care team, contributing to continuous improvement in service delivery.
  • Improved client independence with structured life skills training.
  • Accompanied clients to appointments and community outings, ensuring they had access to necessary services and social opportunities.
  • Provided emotional support to clients, improving their mental health and overall wellbeing.
  • Coordinated with healthcare professionals to develop personalized care plans for clients, ensuring their specific needs were met.
  • Implemented behavior management plans for clients with challenging behaviors, promoting harmonious living environment.
  • Provided crisis intervention when necessary, maintaining client safety and stability.
  • Conducted home visits to assess client living conditions and recommend improvements for better quality of life.
  • Advocated for client rights and needs within broader social services system, ensuring their voices were heard and acted upon.
  • Assisted clients with personal care tasks, preserving their dignity and promoting independence.
  • Facilitated group workshops on personal development topics, contributing to client's growth and self-awareness.
  • Assisted clients in managing medications, ensuring adherence to prescribed treatments.
  • Assisted in creating safe and supportive environment for clients, fostering sense of security and belonging.
  • Developed strong rapport with clients, which facilitated more effective support and guidance.
  • Assisted clients in developing and setting realistic goals to promote positive change.
  • Documented client progress and activities in accordance with agency policies and procedures.
  • Key worker

Support Worker

True Heroes
01.2019 - 05.2024
  • Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client.
  • Supported clients in accessing community resources, enhancing their integration and participation in community activities.
  • Documented client progress and activities in accordance with agency policies and procedures.
  • Assisted clients in identifying community resources and connecting with appropriate services.
  • Monitored clients' progress to adjust treatment plans accordingly.
  • Conducted home visits to assess clients' home environment and provide support.
  • Participated in interdisciplinary team meetings to coordinate care for clients.
  • Collaborated with other professionals to plan and coordinate care for clients.
  • Participated in professional development and training opportunities to enhance clinical skills.
  • Facilitated peer support groups to help clients connect with others.
  • Administered assessments to identify clients' needs and establish treatment plans.
  • Developed and maintained strong relationships with community resources for successful referrals.
  • Evaluated clients' social, emotional and psychological needs to create treatment plans.
  • Utilized evidence-based practices to provide effective interventions for clients.
  • Devised and implemented community-based programs to promote mental health awareness.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
  • Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
  • Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
  • Promoted independence among clients through skill-building exercises and goal-setting initiatives.

Call Center Representative

Travenor
04.2021 - 07.2021
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
  • Collaborated with team members to share best practices and improve overall team performance in meeting targets.

Assistance in Nursing

McLean Care
02.2017 - 02.2018
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Education

Certificate III - Nail Technology

Grafton Tafe
Grafton, NSW
09.2018

Certificate IV - Aged Care

ETC
Coffs Harbour, NSW
04.2016

Certificate III - Aged Care

ETC
Coffs Harbour, NSW
06.2015

Skills

  • Daily living support
  • Housekeeping tasks
  • Health and safety awareness
  • Emotional support
  • Active listening
  • Mobility assistance
  • Relationship building
  • Behavioral support
  • Meal preparation
  • Meal planning and preparation
  • Transportation assistance
  • Life skills development
  • Professional boundaries
  • Cultural sensitivity
  • Clean driving record
  • Mobility support
  • Skill development
  • Community integration
  • Attention to detail
  • Recreational activities
  • Critical thinking
  • Budgeting and financial management
  • Conflict resolution
  • Transcription and dictation
  • Troubleshooting
  • Empathy and patience
  • Verbal and written communication
  • Medication administration
  • Documentation
  • Activity planning
  • Documentation and reporting
  • Risk management
  • Housekeeping and laundry
  • First aid and CPR
  • Personal errands
  • Personal care assistance
  • Disability care
  • Basic caregiving
  • Mental health assistance
  • Teamwork and collaboration
  • Multitasking
  • Problem-solving
  • Excellent communication
  • Time management

Timeline

Support Worker

New Dimensions in Home Support
12.2021 - Current

Call Center Representative

Travenor
04.2021 - 07.2021

Support Worker

True Heroes
01.2019 - 05.2024

Assistance in Nursing

McLean Care
02.2017 - 02.2018

Certificate III - Nail Technology

Grafton Tafe

Certificate IV - Aged Care

ETC

Certificate III - Aged Care

ETC

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Kyann Mojzis