Kyanna Wilkins
Waikiki,WA
Summary
Enthusiastic and experienced front of house manager with over 3 years of hospitality industry experience, I have consistently delivered excellent customer service, resulting in high levels of satisfaction and repeat business. My strong communication and organisation skills are along with a keen attention to detail, enables me to ensure smooth front of house operation and maintains exceptional standards. I am passionate about personal and professional growth and continuously seek opportunities to enhance my skills.
Offering solid foundation in organisational and time-management skills, ready to thrive in professional office setting. Brings ability to learn new systems and procedures quickly, with practical skills in document management and communication.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Wait Managing
El Greko Greek Taverna
Palm Cove, QLD
10.2021 - 12.2024
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Contributed to revenue growth through effective management of guest reservations, seating arrangements, and special event bookings.
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
- Provided detailed daily reports on sales figures resulting in better financial planning and budgeting.
Administrator
Carbide International
Canning Vale, WA
01.2025 - 03.2025
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy.
- Maintained personnel records and updated internal databases to support document management.
- Managed office inventory levels, ensuring adequate supplies were available while minimising waste and unnecessary spending.
Food and Beverage Attendant
Defence Barracks
Swanbourne, WA
04.2025 - Current
- Maintained a clean and organised area to comply with hygiene and health regulations.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
- Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
- Providing clean dishes after each sector of food
- Food prepping - salads and vegetables
Education
Year 12 Graduate - undefined
Smithfield State High School
11.2024
Skills
- - Restaurant bookings including online and phone in bookings
- - Table allocation for reservations
- - Meet and greet customers
- - complete numerous walk through of the restaurant engaging with customers ensuring the experience is to their satisfaction
- - Register reports and responsibility of register cash
- - Securing and cleaning check > including locking bars, windows, front and rear doors
FOH/waitressing
End of service
Admin
- Data entry
- Attention to detail
- Recordkeeping and file management
- Office administration
- MS office
- Documentation and reporting
- Data confidentiality
- Business administration
- Bookkeeping
Certification
- - First aid certification
- - Working with children card
- - Cert III in fitness certification
STRENGTHS
- Managed kitchen pass
- Served meals to customers
- Wait service (both manual and electronic full menu knowledge of both food and drinks with correct pronunciation of dishes)
- Constant follow up service to customers
- Manage restaurant sections to ensure customers receive drinks and meals in a timely fashion
- Service follow up
SOCIAL PROFILE
- Instagram; Kyanna.rose
- Facebook; Kyanna Wilkins
Timeline
Food and Beverage Attendant
Defence Barracks
04.2025 - Current
Administrator
Carbide International
01.2025 - 03.2025
Wait Managing
El Greko Greek Taverna
10.2021 - 12.2024
Year 12 Graduate - undefined
Smithfield State High School