Kyanna Wilkins
Defence Barracks
Waikiki,WA
4
years of professional experience
1
Certification
Enthusiastic and experienced front of house manager with over 3 years of hospitality industry experience, I have consistently delivered excellent customer service, resulting in high levels of satisfaction and repeat business. My strong communication and organisation skills are along with a keen attention to detail, enables me to ensure smooth front of house operation and maintains exceptional standards. I am passionate about personal and professional growth and continuously seek opportunities to enhance my skills.
Offering solid foundation in organisational and time-management skills, ready to thrive in professional office setting. Brings ability to learn new systems and procedures quickly, with practical skills in document management and communication.
Work History
Wait Managing
3 Years 2 Months- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Contributed to revenue growth through effective management of guest reservations, seating arrangements, and special event bookings.
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
- Provided detailed daily reports on sales figures resulting in better financial planning and budgeting.
Administrator
2 Months- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy.
- Maintained personnel records and updated internal databases to support document management.
- Managed office inventory levels, ensuring adequate supplies were available while minimising waste and unnecessary spending.
Food and Beverage Attendant
1 Year 7 Months- Maintained a clean and organised area to comply with hygiene and health regulations.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
- Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
- Providing clean dishes after each sector of food
- Food prepping - salads and vegetables
Education
Year 12 Graduate
Skills
FOH/waitressing
- Restaurant bookings including online and phone in bookings
- Table allocation for reservations
- Meet and greet customers
- complete numerous walk through of the restaurant engaging with customers ensuring the experience is to their satisfaction.
End of service
- Register reports and responsibility of register cash
- Securing and cleaning check > including locking bars
windows
front and rear doors.
Admin
Data entry
Attention to detail
Recordkeeping and file management
Office administration
MS office
Documentation and reporting
Data confidentiality
Business administration
Bookkeeping
Certification
- - First aid certification
- - Working with children card
- - Cert III in fitness certification
STRENGTHS
- Managed kitchen pass
- Served meals to customers
- Wait service (both manual and electronic full menu knowledge of both food and drinks with correct pronunciation of dishes)
- Constant follow up service to customers
- Manage restaurant sections to ensure customers receive drinks and meals in a timely fashion
- Service follow up
SOCIAL PROFILE
- Instagram; Kyanna.rose
- Facebook; Kyanna Wilkins
Timeline
Food and Beverage Attendant
Defence Barracks
04.2025 - CurrentRead More
Administrator
Carbide International
01.2025 - 03.2025Read More
Wait Managing
El Greko Greek Taverna
10.2021 - 12.2024Read More
Smithfield State High School
Year 12 Graduate
Read More