Kyaw Zeya
West Melbourne,Australia
Summary
Dynamic professional with extensive experience in material planning and customer engagement at Malugo Singapore Pte Ltd. Proven leadership in managing operations and enhancing service quality. Skilled in production scheduling and ISO audits, driving efficiency and customer satisfaction. Adept at data analysis and fostering strong team collaboration.
Overview
20
20
years of professional experience
Work History
Assistant Sales and Operation Manager
Malugo Singapore Pte Ltd
07.2021 - 02.2026
- Promoted company products and services to enhance customer engagement.
- Addressed customer inquiries and claims to ensure satisfaction and resolve issues.
- Assist in establishing/maintaining customer relationships.
- Prepared sales quotations to support customer decision-making.
- Supervise employee performance.
- Assist in overseeing daily operations/production.
- Communicated with overseas subsidiaries to coordinate operations.
- Oversee the quality and environmental management systems.
- Handled various tasks related to the company's daily operations.
Material/Production Planner
Malugo Singapore Pte Ltd
02.2014 - 06.2021
- Develop master production plan to meet shipping dates according to sales forecasts or customer orders.
- Prepare master production schedule and material requirement.
- Preparation and execution of weekly production schedules.
- Purchased materials to ensure timely support of production requirements.
- Administration and controlling the usage of raw materials.
- Inventory management (material planning for production).
- Compiled detailed production reports to summarize and analyze manufacturing activities.
- Coordinated delivery planning and communication with 3rd party logistics providers.
- Working with QC team for any improvement in production process.
- Handling of CAR (Corrective Action Report) from customer.
- Assisted General Manager with customer audits and ISO audits.
- Participated in in-house audits, customer audits, and ISO audits.
- Executed bulk printing of serialized numbers using thermal printer.
- Prepare invoices and follow up with the payment.
- Train new QC to be ready in daily job.
Data Management Executive
Max Consolidator Services Pte Ltd
06.2013 - 11.2013
- Completed documentation and updated computer systems to maintain accurate inventory records.
- Processed shipment orders efficiently.
- Received, accounted for, and inspected incoming shipments and deliveries to ensure compliance with standards.
- Arranged transport and destruction of materials per client instructions, ensuring adherence to safety and regulatory requirements.
- Stage or store materials in the appropriate temperature conditions and warehouse locations.
- Maintain and update electronic filing system.
- Assist in preparing shipment permits and invoices.
- Assist in labeling and packaging when necessary.
Slot Supervisor
Universal Ship Management
05.2006 - 04.2013
- Customer Service
- Delivered exceptional customer service to enhance guest reputation and promote positive company image.
- Brought unresolved problems to seniors to find the best solution and provided customer support.
- Monitored, guided, and trained junior staff on work procedures and customer service ethics to elevate service quality.
- Administrative Duties
- Trained new staff on company procedures and customer service standards.
- Arrange the daily work schedule for staff.
- Weekly timecard monitoring and reporting.
- Bookkeeping (Viz. Personnel record, leaves and staff changes, electronic filing).
- Assist in appraisal and salary review process for junior staff.
- Prepare the documents and presentation for the department meeting.
- Storeroom Duties
- Managed departmental inventory through ordering, stock keeping, and budgeting to ensure optimal stock levels.
- Maintain the department storeroom – weekly & monthly inventories for report.
- Receives and verifies the accuracy of incoming shipments.
- Pulls and distributes materials, tools, or other stock items in order to fill technician requests.
- Prepared merchandise for shipment.
- Maintains accurate inventory records through the use of a computerized inventory system.
- Technical Matters
- Testing gaming table equipment and deciding whether able to fix onboard or shore repair.
- Prepare a list of required items to fix the spoiled machines.
- Reporting monthly floor equipment maintenance report.
- Daily Slot & Floor equipment maintenance.
Education
Diploma - Commerce, Human Resources Management/Personnel Administration, General
Kaplan Higher Education Institute
Singapore01-2021
Bachelor of Science (B.Sc.) - Zoology/Animal Biology
University of Yangon
Myanmar01-2005
Diploma - Information Technology, Computer Science
University of Yangon
Myanmar01-2004
Skills
- Warehousing and logistics
- Microsoft Office proficiency
- Management and leadership
- Customer service excellence
- Team leadership and management
- Material requirements planning (MRP)
- Production planning and scheduling
- Material management strategies
- Data analysis skills
- ISO 9001 audit expertise
- ISO 14001 audit knowledge
References
References and all documents are available upon request.
Personal Information
- Age: 39
- Date of Birth: 05/05/86
- Nationality: Myanmar
- Marital Status: Married
- Religion: Buddhist
Timeline
Assistant Sales and Operation Manager
Malugo Singapore Pte Ltd
07.2021 - 02.2026
Material/Production Planner
Malugo Singapore Pte Ltd
02.2014 - 06.2021
Data Management Executive
Max Consolidator Services Pte Ltd
06.2013 - 11.2013
Slot Supervisor
Universal Ship Management
05.2006 - 04.2013
Diploma - Commerce, Human Resources Management/Personnel Administration, General
Kaplan Higher Education Institute
Bachelor of Science (B.Sc.) - Zoology/Animal Biology
University of Yangon
Diploma - Information Technology, Computer Science
University of Yangon