Kyleigh "Kye" Melrose

• Enhanced customer satisfaction by providing efficient technical support and troubleshooting assistance.
• Reduced response time for support inquiries with proactive communication and follow-up strategies.
• Improved team productivity by streamlining processes and implementing best practices in daily operations.
• Collaborated with cross-functional teams to develop comprehensive solutions for complex customer issues.
• Provided clear, concise documentation of support interactions for internal reference and improved service delivery.
• Developed strong relationships with clients, leading to increased trust and confidence in our services.
• Participated in continuous learning opportunities to stay updated on industry trends and emerging technologies.
• Served as a reliable point of contact for customers, ensuring timely resolution of their queries and concerns.
• Optimized workflow efficiency by prioritizing tasks based on urgency, complexity, and available resources.
• Contributed to a positive work culture through effective collaboration, open communication, and constructive feedback sharing among team members.
• Documented data and completed accurate updates to case records.
• Enhanced client care by developing and implementing customized home care plans for each individual.
• Managed cases efficiently, ensuring proper documentation and timely communication with all parties involved.
• Ensured compliance with federal and state regulations, maintaining accurate records and documentation throughout the case management process.

• Legislation, compliancy, policy and procedures
• Incident reporting and Deterioration of health
• Applications, reassessments and analysing statistical information
• Government budgets and funding
• Team training and onboarding of new systems
• Monitored staff performance and ensured adherence to regulatory requirements, maintaining a high level of quality care provision.
• Provided guidance on complex cases, assisting Care Managers in making informed decisions regarding client support services.
• Successfully managed caseloads while adhering to strict timelines, ensuring all clients received appropriate attention and support.
• Streamlined care coordination processes, resulting in timely referrals and access to appropriate resources.
• Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
• Facilitated family meetings to address concerns, establish goals of care, and provide psychosocial support.
• Conducted thorough assessments to identify client '' needs, strengths, and barriers to achieving optimal health outcomes.
• Improved patient outcomes by developing and implementing comprehensive care plans tailored to individual needs.
• Enhanced team performance by providing ongoing coaching, training, and support to Care Managers.

* Managing client records

• Respond to client requests
• Screening processes
• Liaising with the National Priority System (NPS)
• Collaborated with team members to share best practices and improve overall team performance in meeting targets.
• CRM databases
• Liaising with ACAT and RAS assessors
• Data entry and administration duties
• Legislation, compliancy, policy and procedures
• Applications, reassessments and analysing statistical information
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Streamlined communication channels for improved customer interaction and feedback collection.
• Collaborated with cross-functional teams to deliver optimal solutions for customers'' needs.
• Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
• Responded to customer calls and emails to answer questions about products and services.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.