Kyesha Thompson
Palm Cove
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
6
6
years of professional experience
Work History
Veterinary Nurse
Greencross Vets
Cairns
08.2022 - Current
- Performed routine laboratory procedures for hematology, urinalysis and serology.
- Delivered excellent service to pet owners to drive repeat business.
- Anesthetized animals and monitored anesthesia to foster compassionate care.
- Assisted in surgery preparation by prepping instruments and equipment for use during surgery.
- Maintained a clean and organized work environment, including kennels, exam rooms and treatment areas.
- Prepared food to meet needs of animals under care with appropriate meals.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
Dog Walker
01.2019 - Current
- Offer a dependable dog walking service and be available in all weather conditions
- Assisted dogs to get some exercise and fresh air while their owners had other businesses to attend to
- Encouraged the dogs to have fun on walks, allowing them time to explore new surroundings
- Looked after their needs, including feeding them and providing water
- Handled multiple dogs at once and remained calm to ensure the animals responded well to instructions
- Navigated behaviours of concern by thinking ahead quickly, including maintaining a short leash during social interactions with neighbouring pets and being cautious around dogs with unknown tendencies
Retail Assistant
Petbarn
01.2021 - 01.2022
- Provided excellent customer service and balanced time between maintaining stock levels, processing sales transactions and completing daily reconciliations independently and as a team
- Assisted in converting enquiries into sales and exceeded set targets for the department, resulting in improved store profitability
- Added extra revenue to the budget by effectively using add-on sales techniques, ensuring that sales budgets were met
- Maintained and replenished stock, enabling the store to be well-presented with the customer’s needs being met at all times
- Completed daily reconciliations of tills accurately and on time, including providing correct change through practical numeracy skills
- Maintained store cleanliness and hygiene throughout the shift, including general housekeeping duties such as dusting, sweeping, mopping and rubbish removal
Crew Member
McDonald’s
01.2019 - 12.2020
- Successfully ensured that the food was properly handled and stored, averting potential health hazards
- Maintained stock levels and cleanliness of the area by strict company standards
- Collaborated with team members to complete orders on time, including placing correctly ordered items in bags and passing them out to customers, ensuring a positive customer experience
- Handled money transactions effectively, including offering upsells to increase the average order value
Veterinary Student
Peak Veterinary Clinic
01.2019 - 12.2019
- Completed work experience including bathing, caring for, changing dressings and bedding of animals in a professional veterinary setting, and tending to general animal husbandry duties
- Maintained a spotless surgical area, ensuring the safety and well-being of all animals undergoing treatment
- Scrubbed surgical kits until they were sterile and free of contaminants
- Refilled stock and learned the veterinary clinic’s functions to respond accurately to customer enquiries
- Watched a senior nurse prepare for sterile and non-sterile surgical procedures, such as desexing
- Walked and exercised animals while tending to the animals’ mental and physical health
- Tended to dog fight wound patients who required surgery, resulting in a favourable prognosis for the animal
Education
Grade 12 -
Smithfield State High School
Smithfield12.2021
Certificate II -
Animal Studies
12.2021
Skills
- General Husbandry
- Safe Restraint
- Animal Handling
- Animal Welfare
- Pet Care
- Animal care
- Customer service
- Communication skills
- Client communication
- Animal handling
- Veterinary nursing
- Catheter placement
- Patient monitoring
References
Available upon request
Cover Letter
With a strong work ethic and a passion for providing excellent service, I am confident I can contribute positively to your team.
As a mum, I have developed exceptional multitasking, problem-solving, and time management skills. I am approachable, dependable, and able to work well in fast-paced environments. I am available to work weekends in the afternoon and am eager to bring my skills to your company.
Sincerely,
Timeline
Veterinary Nurse
Greencross Vets
08.2022 - Current
Retail Assistant
Petbarn
01.2021 - 01.2022
Dog Walker
01.2019 - Current
Crew Member
McDonald’s
01.2019 - 12.2020
Veterinary Student
Peak Veterinary Clinic
01.2019 - 12.2019
Grade 12 -
Smithfield State High School
Certificate II -
Animal Studies