KyiKyi Myint
North Wonthaggi,VIC
Summary
Energetically driving customer satisfaction at Alex Scott and Staff, I leveraged my organization skills and verbal communication to streamline operations and enhance client relations. My proactive approach in resolving complaints and implementing efficient scheduling systems underscored a commitment to excellence, significantly improving the reception area's functionality and client engagement.
Overview
4
4
years of professional experience
Work History
Receptionist
Alex Scott and Staff
02.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Corresponded with clients through emails, phone calls and in person interactions
- Maintained confidentiality of information regarding clients and company.
Bar Waiter
The Wonthaggi Club
11.2023 - Current
- Maintained clean and organized bar area.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Handled customer complaints professionally, resolving issues promptly to preserve guest satisfaction.
- Performed opening and closing duties efficiently, ensuring the bar was ready for operation each day or safely secured after closing time.
- Anticipated guest needs and provided proactive service.
- Maintained a positive, professional demeanor even during high-pressure situations, promoting a team-oriented work environment.
- Managed cash transactions accurately, balancing the register at the end of each shift without discrepancies.
Gym Instructor
Voyage Fitness
08.2022 - 10.2024
- Improved gym safety standards by conducting regular equipment inspections and maintenance checks.
- Increased member knowledge of proper exercise techniques, reducing risk of injury during workouts.
- Utilized social media platforms effectively to promote upcoming classes or events while engaging with existing clientele.
- Addressed individual client concerns promptly, demonstrating commitment to excellent customer service.
- Enhanced member fitness levels by creating and implementing tailored workout plans.
- Continually sought feedback from gym members regarding preferences or areas for improvement, incorporating suggestions into future class planning and development.
Server
The Hicksborough
11.2021 - 03.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
Robs Fish and Chips
06.2020 - 11.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Education
Year 12 -
Bass Coast College
Wonthaggi Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Scheduling appointments
- Greeting and Seating Clients
- Office Administration
- Document Management
- Customer Complaint Resolution
Languages
Karen
Native or Bilingual
Timeline
Receptionist
Alex Scott and Staff
02.2024 - Current
Bar Waiter
The Wonthaggi Club
11.2023 - Current
Gym Instructor
Voyage Fitness
08.2022 - 10.2024
Server
The Hicksborough
11.2021 - 03.2024
Server
Robs Fish and Chips
06.2020 - 11.2022
Year 12 -
Bass Coast College
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