Kyla Crispin
Portland,VIC
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in providing excellent customer communication and customer service. Talented driver of performance compliance with applicable standards, rules, and regulations.
Overview
15
15
years of professional experience
Work History
Assistant Store Manager
On The Run- MGE
portland, Victoria
02.2025 - 03.2026
- Supervised daily store operations and staff activities.
- Coordinated inventory management and restocking procedures.
- Trained new employees on customer service standards.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Oversee daily cash handling procedures, reconciling discrepancies as necessary.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Crew person
McDonalds
Mount Gambier, Australia
01.2024 - 01.2025
- Using my previous experience and skills learned I am an excellent all-rounder in this position. Can adapt to new situations quickly and work well in a high pressure and fast paced environment.
- Key responsibilities
- Cash handling
- Customer service
- Food preparation
- Machine maintenance
- Preparing espresso-based beverages
Assistant Manager
Absolutely Anything
Mount Gambier, Australia
11.2015 - 11.2017
- At the mount gambier store, I was responsible for the opening and closing of the store, customer service, and staff management.
- Key responsibilities
- Assisting with quarterly BAS
- Banking and balancing registers
- Managing staff roster
- Merchandising
- Meeting with sales representatives
- Stock ordering
- Achievements
- Brining new product trends to the area
- Discovering new product suppliers
Retail Assistant
Absolutely Anything
Mount Gambier, Australia
02.2014 - 11.2015
- Primarily focused on customer service and merchandising
- Key responsibilities
- Cash handling
- Customer service
- Stock intake
- Pricing product
- Achievements
- Gaining a sound knowledge of both manual and electronic POS systems
Manager
McDonalds
Hindley street, Australia
11.2010 - 02.2014
- Working in an exceptionally fast paced environment, my main duties were staff management, task delegation and customer handling.
- Key responsibilities
- Verifying that prepared food meets requirements for quality
- Establish standards for personnel performance and customer service standards
- Oversee activities directly related to making products and providing services
- Achievements
- My exceptional customer service and ability to work under pressure was regularly commended by the Mcdonalds Australia head office staff who frequented our McCafe
Education
first aid and Fire safety -
Australia Premiere learning
01-2012
Certificate 3 in retail -
Mcdonalds development program
01-2012
Advanced Shift Management -
Mcdonalds development program
01-2012
Certificate 4 Business Management And Team Leadership - Business Management
Salford College
Adelaide, SASkills
- Customer service excellence
- Inventory management
- Staff training
- Team building
- Cash handling expertise
- Effective communication skills
- Focus under pressure
- Task prioritization
References
Available upon request
Timeline
Assistant Store Manager
On The Run- MGE
02.2025 - 03.2026
Crew person
McDonalds
01.2024 - 01.2025
Assistant Manager
Absolutely Anything
11.2015 - 11.2017
Retail Assistant
Absolutely Anything
02.2014 - 11.2015
Manager
McDonalds
11.2010 - 02.2014
first aid and Fire safety -
Australia Premiere learning
Certificate 3 in retail -
Mcdonalds development program
Advanced Shift Management -
Mcdonalds development program
Certificate 4 Business Management And Team Leadership - Business Management
Salford College