Kyla Evans

• As a Small to Medium Businesses Account Executive at Salesforce.org, my role revolves around driving technological transformation for social benefit
• I am responsible for creating sales plans to efficiently cover assigned accounts, managing lead qualification and conversion, and aggressively prospecting new contractual relationships with non-profit organisations
• I ensure the success, adoption, and growth of existing customers by consulting with and advising strategic nonprofit partners, driving increased adoption, success, and expansion
• With a proven track record of over 6 years in CRM and related business application sales, I am well-equipped to navigate the intricacies of the sales process
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanour.
• Built relationships with customers and community to promote long term business growth.
• Proactively take the initiative to train and develop new employees by providing comprehensive support & Salesforce Smart across multiple teams, including all levels of AEs and Business Development (SDRs & BDRs), ensuring their successful integration and fostering their career development.
• My detailed knowledge of SaaS applications, including hands-on experience with Salesforce, Force.com, and AppExchange offerings, empowers me to offer tailored solutions to clients
• My strong technical background and adept interpersonal skills allow me to effectively present and communicate complex information to stakeholders
• Drive growth and social impact by providing tailored Salesforce solutions to non-profits and social enterprises
• Excel in customer engagement, leveraging advanced customer service and public speaking skills
• Sandler trained
• Collaborate with internal experts to empower clients with technology, maximising their mission impact

• Demonstrated a strong business acumen, executing strategies for revenue growth and efficiency
• Fostered active customer engagement, resulting in increased satisfaction and loyalty
• Collaborated closely with technical specialists to deliver impactful solutions
• Drove social impact through innovative uses of technology within the non-profit sector
• Achieved quota & regularly exceeded KPIs and monthly metrics consistently by identifying new business opportunities, create & close and creating customised solutions for nonprofit organisations
• Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
• Collaborated with cross-functional teams to develop comprehensive marketing strategies, resulting in increased brand awareness and revenue growth.

• Led a high-performing team, providing guidance and mentorship to junior members
• Leveraged leadership skills to drive team collaboration and achieve collective targets
• Contributed to business development strategies and pipeline management
• Coached team members in techniques necessary to complete job tasks.
• Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.

• Lead Qualification and Development: Skillfully qualified leads, contacts, and accounts by understanding their unique use cases and potential opportunities. Maintained active engagement with new and existing leads through creative follow-up strategies, consistently exceeding monthly quotas for opportunities generated.
• Sales Cycle Management: Partnered closely with Account Executives & ECSs to effectively move qualified pipeline through the sales cycle, ensuring seamless transitions and maximising conversion rates.
• Value-Driven Communication: Successfully built and articulated a point of view on how to effectively qualify customer needs, focusing on value, return on investment (ROI), and business outcomes rather than solely technical functionality.
• Relationship Building: Established credibility and trust with internal and external partners, including collaborating with cross-functional teams and working with partners across a breadth of industries and verticals.
• Teamwork and Adaptability: Contributed to a diverse and engaged team environment, demonstrating adaptability and flexibility within a dynamic and ever-growing sales organisation.
• Continuous Learning: Committed to ongoing learning and development to stay abreast of industry trends, best practices, and product knowledge.
• Expanded business through effective network development, identifying new, and prospective clients.
• Developed strong relationships with key industry partners for mutually beneficial collaborations.
• Identified new business opportunities through cold calling, networking, marketing and prospective leads.

• Team Leadership & Performance: Led, motivated, and developed a high-performing team of therapists, fostering a culture of collaboration and exceeding performance targets by up to 32%. Significantly improved key performance indicators, including retail sales and rebooking rates, through effective coaching and mentoring.
• Operational Excellence: Successfully managed all aspects of day spa operations, ensuring exceptional customer experiences and efficient service delivery. Implemented strategies to optimise resource allocation, streamline processes, and enhance overall productivity.
• Business Acumen: Demonstrated strong business acumen by analysing key metrics, identifying areas for improvement, and implementing strategies to drive revenue growth and profitability. Effectively managed budgets, controlled costs, and maximised operational efficiency.

• Conducted regular risk assessments to proactively identify potential issues, allowing for timely resolutions before impacting project timelines.
• Implemented robust documentation practices that facilitated knowledge sharing within the development team and improved overall productivity.
• Presented project updates during executive meetings to maintain transparency around progress towards key objectives while addressing any concerns raised by leadership stakeholders.
• Negotiated contracts with vendors and service providers for cost-effective solutions that supported project requirements.
• Overseeing all spa operations.
• Led the training and development of spa staff.
• Executed spa operations to achieve key performance indicators and maximise financial performance.
  

Acting Spa Director | 6 months

• Assumed full responsibility for spa financial performance.
  Led the spa team during a period of transition.
  Achieved recognition as "Residential Spa of the Year" in the 2014 Professional Beauty Awards.