Kyla Garcia

• Supported retail operations by assisting customers in all four departments; footwear, managing point of sale transactions, and maintaining textiles and back-of-house areas.
• Progressed to textiles department supervisor, overseeing daily operations and team performance.
• Provided exceptional customer service while handling cash and managing register operations.
• Demonstrated flexibility and commitment by willingly accepting to work at various store locations to support team needs.

• Working as a casual waitress and bartender from early to finishing late nights
• Delivering premium nightlife's, and VIP experiences by providing efficient, attentive, and professional table and booth services to paying guests

• Transitioned from part-time to casual employment, demonstrating adaptability and commitment.
• Achieved high customer satisfaction by effectively addressing product inquiries. Streamlined cash handling processes to minimize errors. Contributed to a positive retail environment through excellent service delivery.
• Managed pick and packing operations for online orders to enhance customer satisfaction.
• Assisted in stocking shelves and organizing inventory. Conducted regular stocktake to maintain accurate inventory records. Supported product transfers between stores as needed. Provided assistance to pharmacists during busy periods.

• Oversaw customer service interactions to promote satisfaction in ice cream and dessert offerings. Managed opening and closing procedures to maintain store readiness and organization. Implemented cleaning protocols to ensure a hygienic and welcoming environment for patrons.

• Oversaw after-school activities for children, fostering a safe and engaging environment. Coordinated recreational and educational activities, including reading sessions and games. Prepared dinner, ensuring nutritional needs were met.

First Year:

• Community healthcare placement for three weeks at two different places.
• One week (40hrs): The Northern Epping - Outpatients in Renal Services
• Two weeks (80 hrs): The Northern Bundoora - Ward 1 in aged care

Second Year:

• First semester: 4 weeks of Placement at an Acute Setting which was at The Northern Hospital Epping (160 hours). Specifically working in the Oncology and Haematology Ward
• Second Semester: 4 week placement, 160 hours at the Melbourne Clinic, Richmond Mental Hospital (private hospital).

Third Year:

• First semester placement - Broadmeadows Mental Health - completed
• 160 hours completed in the older adults mental health unit
• Attended ADLs, MSE’s, Handovers, Admissions, administering medications

English, Further Mathematics, Biology, Health and Human Development, Psychology, and Religion and Society (VCE).