Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Interests
Generic

KYLA GEORGAKOPOULOS

Sydney,Australia

Summary

With 16 years of experience in the electrical industry, I have rolled out national contracts from the ground up—including setup, scheduling, training, and ongoing support—demonstrating exceptional management and operational leadership.

I am dedicated to maintaining strong, transparent relationships with clients and upholding the highest standards of compliance and service delivery. With 13 years of hands-on experience using Simpro, i bring expertise in workflow automation, job management & operational efficiency, with a drive to identify opportunities for improvement to streamline processes and enhance performance.

Overview

17
17
years of professional experience

Work History

Compliance Asset Manager (simpro)

Tasman Asset Management Services
01.2020 - Current
  • Implement processes in maintaining customer Electrical assets to ensure accuracy and compliance with industry standards.
  • Led initiatives for process improvements, enhancing operational efficiency within asset management workflows.
  • Enter and review Assets within Simpro database for existing and new client contract files and details.
  • Set up Client Preventative Maintenance contracts via Simpro
  • Managing employee onboarding processes, ensuring smooth transitions for new hires.
  • Maintained HR databases, ensuring accuracy and compliance with regulations.
  • Assisted in recruitment efforts, screening resumes, and scheduling interviews.
  • Streamlined administrative workflows by implementing digital filing systems.

National Client Manager (simpro)

Tasman Asset Management Services
01.2018 - Current
  • Cultivated strong client relationships through proactive communication and personalized service strategies.
  • Analyzed client feedback to identify areas for service improvement and enhance overall experience.
  • Collaborated with cross-functional teams to ensure seamless execution of client projects and initiatives.
  • Facilitated regular review meetings with clients to assess progress and address concerns promptly.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Delivered exceptional customer service by proactively anticipating client needs and providing tailored solutions.

Maintenance & Projects Manager (simpro)

Tasman Asset Management Services
01.2016 - 01.2018
  • Setting up of new Contracts in Simpro
  • Streamlined administrative processes to enhance operational efficiency.
  • Managed a team scheduling and resource allocation for optimal team performance.
  • Analyzed workflows to identify areas for process improvement and efficiency gains.
  • Creating schedules for staff to follow and maintain compliance.
  • Ordering and Managing Stock within Simpro
  • Stock Takes Simpro
  • Purchasing/ Receipting


National Service Coordinator (simpro)

Tasman Asset Management Services
01.2014 - 01.2016
  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Managed a high volume of client requests, ensuring timely and effective service delivery.
  • Maintained accurate records of all service activities via Simpro, facilitating smooth communication between clients and technicians.
  • Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
  • Oversaw the scheduling and dispatching of technicians via Simpro, maximizing efficiency and minimizing delays in service delivery.

Assistant Project Manager (simpro)

Tasman Asset Management Services
01.2012 - 01.2014
  • Assisted in developing project plans, outlining key objectives and resource allocation.
  • Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
  • Ensured client satisfaction through consistent communication, providing updates on progress and addressing concerns promptly.
  • Developed and maintained project documentation for reliable records.
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.

Service coordinator

PSG/KRS
01.2009 - 01.2014
  • Achievements
  • Meeting Customer SLA’s
  • Customer Satisfaction
  • Key Responsibilities
  • Scheduling of Field Staff
  • Invoicing
  • High level co-ordination of local accounts

Education

Work Health And Safety

• Cert IV in Work Health And Safety

Diploma -

Business Administration

Skills

  • Problem-solving
  • Teamwork and collaboration
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Critical thinking
  • Organizational skills
  • Problem resolution

Accomplishments

  • I have 16 years experience of the trade industry
  • I have used Simpro since 2012
  • I have rolled out Australia wide Contracts (Set up via simpro) for Large clients example Woolworths
  • Set up Australia wide customers Assets via simpro
  • Created Numerous Planners working closely with the client

Timeline

Compliance Asset Manager (simpro)

Tasman Asset Management Services
01.2020 - Current

National Client Manager (simpro)

Tasman Asset Management Services
01.2018 - Current

Maintenance & Projects Manager (simpro)

Tasman Asset Management Services
01.2016 - 01.2018

National Service Coordinator (simpro)

Tasman Asset Management Services
01.2014 - 01.2016

Assistant Project Manager (simpro)

Tasman Asset Management Services
01.2012 - 01.2014

Service coordinator

PSG/KRS
01.2009 - 01.2014

Work Health And Safety

• Cert IV in Work Health And Safety

Diploma -

Business Administration

Interests

Gardening

Family 

Cooking 

KYLA GEORGAKOPOULOS