KYLA GEORGAKOPOULOS
Sydney,Australia
Summary
With 16 years of experience in the electrical industry, I have rolled out national contracts from the ground up—including setup, scheduling, training, and ongoing support—demonstrating exceptional management and operational leadership.
I am dedicated to maintaining strong, transparent relationships with clients and upholding the highest standards of compliance and service delivery. With 13 years of hands-on experience using Simpro, i bring expertise in workflow automation, job management & operational efficiency, with a drive to identify opportunities for improvement to streamline processes and enhance performance.
Overview
17
17
years of professional experience
Work History
Compliance Asset Manager (simpro)
Tasman Asset Management Services
01.2020 - Current
- Implement processes in maintaining customer Electrical assets to ensure accuracy and compliance with industry standards.
- Led initiatives for process improvements, enhancing operational efficiency within asset management workflows.
- Enter and review Assets within Simpro database for existing and new client contract files and details.
- Set up Client Preventative Maintenance contracts via Simpro
- Managing employee onboarding processes, ensuring smooth transitions for new hires.
- Maintained HR databases, ensuring accuracy and compliance with regulations.
- Assisted in recruitment efforts, screening resumes, and scheduling interviews.
- Streamlined administrative workflows by implementing digital filing systems.
National Client Manager (simpro)
Tasman Asset Management Services
01.2018 - Current
- Cultivated strong client relationships through proactive communication and personalized service strategies.
- Analyzed client feedback to identify areas for service improvement and enhance overall experience.
- Collaborated with cross-functional teams to ensure seamless execution of client projects and initiatives.
- Facilitated regular review meetings with clients to assess progress and address concerns promptly.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Delivered exceptional customer service by proactively anticipating client needs and providing tailored solutions.
Maintenance & Projects Manager (simpro)
Tasman Asset Management Services
01.2016 - 01.2018
- Setting up of new Contracts in Simpro
- Streamlined administrative processes to enhance operational efficiency.
- Managed a team scheduling and resource allocation for optimal team performance.
- Analyzed workflows to identify areas for process improvement and efficiency gains.
- Creating schedules for staff to follow and maintain compliance.
- Ordering and Managing Stock within Simpro
- Stock Takes Simpro
- Purchasing/ Receipting
National Service Coordinator (simpro)
Tasman Asset Management Services
01.2014 - 01.2016
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities via Simpro, facilitating smooth communication between clients and technicians.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Oversaw the scheduling and dispatching of technicians via Simpro, maximizing efficiency and minimizing delays in service delivery.
Assistant Project Manager (simpro)
Tasman Asset Management Services
01.2012 - 01.2014
- Assisted in developing project plans, outlining key objectives and resource allocation.
- Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
- Ensured client satisfaction through consistent communication, providing updates on progress and addressing concerns promptly.
- Developed and maintained project documentation for reliable records.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
Service coordinator
PSG/KRS
01.2009 - 01.2014
- Achievements
- Meeting Customer SLA’s
- Customer Satisfaction
- Key Responsibilities
- Scheduling of Field Staff
- Invoicing
- High level co-ordination of local accounts
Education
Work Health And Safety
• Cert IV in Work Health And Safety
Diploma -
Business Administration
Skills
- Problem-solving
- Teamwork and collaboration
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Critical thinking
- Organizational skills
- Problem resolution
Accomplishments
- I have 16 years experience of the trade industry
- I have used Simpro since 2012
- I have rolled out Australia wide Contracts (Set up via simpro) for Large clients example Woolworths
- Set up Australia wide customers Assets via simpro
- Created Numerous Planners working closely with the client
Timeline
Compliance Asset Manager (simpro)
Tasman Asset Management Services
01.2020 - Current
National Client Manager (simpro)
Tasman Asset Management Services
01.2018 - Current
Maintenance & Projects Manager (simpro)
Tasman Asset Management Services
01.2016 - 01.2018
National Service Coordinator (simpro)
Tasman Asset Management Services
01.2014 - 01.2016
Assistant Project Manager (simpro)
Tasman Asset Management Services
01.2012 - 01.2014
Service coordinator
PSG/KRS
01.2009 - 01.2014
Work Health And Safety
• Cert IV in Work Health And Safety
Diploma -
Business Administration
Interests
Gardening
Family
Cooking