Kyla Gilbertson
Kelmscott,WA
Summary
I am an experienced and enthusiastic barista and supervisor at a high paced work environment. I am very passionate about creating quality coffee and interacting with customers. I have strong knowledge in coffee production, managing, training and assigning tasks to employees, as well as assisting customers and building relationships with them to ensure they have the best experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista
Dome Westralia
03.2021 - 01.2024
- Consistently making high quality coffee while being efficient and friendly to customers and staff during busy periods
- Consistently making latte art
- High standard of cleaning the coffee machine and barista area
- Able to make specific, personalised requests or recommendations for customers
- Very positive customer responses from customers about my coffee skills
- Able to multitask, such as steaming milk while preparing other drinks on my own
- Able to deal with very busy periods on my own while maintaining a high standard of coffee
- Ability to form positive relationships with customers by memorising their preferences and allergies while being friendly and positive to them
- Training other employees on how to make good espresso shots, steam silky milk, create latte art and to clean the area and machine
- Prioritising drink requests while managing interruptions
Supervisor
Dome Westralia
10.2022 - 01.2024
- Managed busy periods while maintaining a high quality of service
- Utilised the skills, strengths and weaknesses of my staff to create an efficient workplace
- Ability to use problem solving skills and quick thinking in unexpected situations
- Trained multiple staff members with personalised training plans I created for them to suit their strengths and weaknesses
- Strong time organisational skills to manage breaks, cleaning jobs, prepping, office work and closing jobs
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
- Monitored workflow to improve employee time management and increase productivity
- Dealt with counting tills, counting the safe, completing wastage, stock takes, petty cash, refunds, and other office jobs
Education
High School Diploma -
Kelmscott Senior High School
12.2020
Skills
- 25 years of experience as a barista
- 15 years of experience as a supervisor
- Skills in coffee making, coffee machine maintenance and latte art
- Skills in managing staff and office work (such as adjusting rosters and completing wastage)
- Good communication skills
- Able to remain calm under pressure
Availability
My availability is from Monday through to Saturday. I am able to start at 6am and can finish as late as needed. I am aiming to work 2-4 days a week as I am currently a university student.
Accomplishments
Work achievements:
Awarded employee of the year at Dome Westralia 2022
Cycling achievements:
2018
Gold medal in State Time Trial Championships
Selection for WA State road race team to compete at National Championships
2017
Gold medal in State Criterium Championships and State Time Trial Championships
Additional Information
I have always been a very organised and motivated person. I am genuinely passionate about expanding my knowledge of my current skills as I seek to work to the best of my ability.
My experience as a high performance cyclist and student allowed me to become a very hard worker who is organised and self-motivated. I am passionate about helping people as I have done many volunteering jobs as well. I have had firefighting experience for Boral, I was a coach in the Body Bike Fit program in which I trained young girls how to ride on the velodrome, and I was a volunteer for ATTA (Australian Time Trials Association) when I was managing and timekeeping for hundreds of cyclists. These jobs were very rewarding and gave me many skills that are very beneficial to this day.
Certification
- Certificate III in business
- Certificate III in hospitality
Timeline
Supervisor
Dome Westralia
10.2022 - 01.2024
Barista
Dome Westralia
03.2021 - 01.2024
High School Diploma -
Kelmscott Senior High School
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