Kyla Snyman
Operations Manager
Perth,WA
Summary
Seasoned Operations Manager and talented leader with over 5 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
12
12
years of professional experience
Work History
Operations Manager
Texas Chicken New Zealand
11.2022 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Increased profit by streamlining operations.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Implemented quality control systems that boosted overall product consistency and reliability.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Operations Manager
Taylor's Laundry
11.2021 - 09.2022
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
Operations Manager
SilverChef New Zealand
10.2020 - 09.2021
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Business Development Manager
Bartercard NZ
11.2018 - 10.2020
- Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit
- Facilitated and managed business plan development based on market and industry research
- Recommended product changes to enhance customer interest and maximize sales
- Captured new customers by optimizing business strategies and launching products to diversify offerings
- Conferred with advertising managers to develop and implement marketing plans
- Created effective marketing, sales and other promotional initiatives
- Attended conferences and trade association meetings to represent company and promote products
- Thrived in cutting-edge technologies in all areas of digital marketing.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
Telemarketer
NZ Invest
01.2018 - 10.2018
- Utilized scripted sales strategies to converse with customers reached by manual dialling and automatic systems
- Provided timely, courteous and knowledgeable responses to information requests
- Made appointments with interested customers according to schedule availability
- Collaborated with management to resolve concerns and problem calls
- Maintained and recorded customer information in database
- Helped new telemarketers learn best practices, communication strategies and performance standards
- Performed clerical and administrative duties like taking messages and transferring calls
- Proficient at computer dialling and computer software
- Broke down objections using friendly, persuasive strategies.
Business Development Manager
Easy 2 C
10.2016 - 01.2018
- Trained with successful business development personnel to optimize marketing performance and learn industry
- Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit
- Facilitated and managed business plan development based on market and industry research
- Led staff on development of products and promotions, sales analysis and creative services
- Recommended product changes to enhance customer interest and maximize sales
- Captured new customers by optimizing business strategies and launching products to diversify offerings
- Conferred with advertising managers to develop and implement marketing plans
- Exceeded quotas consistently through new account penetration and territory expansion
- Thrived in cutting-edge technologies in all areas of digital marketing
- Contacted potential customers via telephone, email and in-person inquiries
- Identified business development opportunities and implemented effective strategy for client acquisition
- Maintained meticulous client notes in Salesforce system.
Telemarketer/Assistant Call Centre Manger
NZ Invest
06.2016 - 10.2016
- Established strong and successful policies for employee actions and customer interactions
- Motivated and promoted team employees from within for key leadership roles
- Set and managed performance benchmarks for call centre employees
- Kept associate equipment organized and maintained in order to optimize team efficiency
- Developed quality assurance standards and established targets for all staff
- Automated office operations, managed client correspondence and tracked records
- Established ambitious goals for employees to promote achievement and surpass business targets
- Recruited, hired and trained new employees, including monitoring and review of individual performance
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations
- Analysed operations and market data to assess areas in need of improvement and capitalize on changing conditions
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Sales Representative
Insight Marketing
03.2016 - 06.2016
- At Insight Marketing it was my very first role in sales this is where I gained my foundation and passion for sales and people
- In this role it was solely commission based and all cold sales
- I gained the ability to start a conversation with a stranger and convert that into a sale
- Along with having to maintain a positive attitude I learned to have very tough skin and take the knock backs this has helped me further develop my skills.
Registrar
Link Market Services
07.2014 - 03.2016
- At Link Market Services, My responsibilities were to add data to the registry from applications that were received in that days mail
- I also audited work done by my colleges to ensure legibility
- I then dealt with general customer enquiries and helped walk-in shareholders with enquiries on their holdings.
Operations Services Assistant
Computershare Investor Services
08.2013 - 06.2014
- During my time at Computershare, I had many tasks
- These include, ordering stationary, file organization, reception work and helping walk-in shareholders with general enquiries on their holdings.
Kitchen Hand
La Tropiezienne
08.2012 - 05.2013
- Included tasks such as preparing daily breakfasts and sandwiches, demonstrating health and safety skills and working with the other Kitchen staff to ensure the daily work was completed efficiently and successfully to a high standard
- This position required many long hours and early starts to make sure the daily work was completed
- This meant that I had to be well organized and managed my time well to complete all tasks by the end of the working day.
Education
High School Diploma -
Westlake Girls High School
Auckland, AUK01.2013
Skills
- Team Leadership
- Operations Management
- Customer Service
- Problem-Solving
- Decision-Making
- Employee relations and conflict resolution
- Planning and Implementation
- Staff Training
- Staff Management
- Employee Motivation
- Staff Development
- Customer Relationship Management
- Health and safety compliance
- Organizational Management
- Superb time management skills
References
- Amit Das, 2IC Bartercard NZ, 02102027791
- Michelle Tiniker, Call Centre Manager NZ Invest, 021540553
- Dean Wolley, Operations Manager Computershare, 0275397544
- Louis Bouquet, Owner, La Tropezienne Cafe, 027 488 7725
Hobbies and Interests
My main interests involve entertaining friends and family in environments such as at home BBQ's, family gatherings and birthdays. I also like to keep a relatively healthy lifestyle. going for walks, runs and swimming. I also largely enjoy cooking for my friends and family. It's a passion of mine.
Languages
Afrikaans
Native or Bilingual
English
Native or Bilingual
Timeline
Operations Manager
Texas Chicken New Zealand
11.2022 - Current
Operations Manager
Taylor's Laundry
11.2021 - 09.2022
Operations Manager
SilverChef New Zealand
10.2020 - 09.2021
Business Development Manager
Bartercard NZ
11.2018 - 10.2020
Telemarketer
NZ Invest
01.2018 - 10.2018
Business Development Manager
Easy 2 C
10.2016 - 01.2018
Telemarketer/Assistant Call Centre Manger
NZ Invest
06.2016 - 10.2016
Sales Representative
Insight Marketing
03.2016 - 06.2016
Registrar
Link Market Services
07.2014 - 03.2016
Operations Services Assistant
Computershare Investor Services
08.2013 - 06.2014
Kitchen Hand
La Tropiezienne
08.2012 - 05.2013
High School Diploma -
Westlake Girls High School
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