Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Kyla Tauroa

Upper Coomera,QLD

Summary

Motivated worker seeking full time employment within the trades and retail industries. Organised, flexible and hard working with a positive can do attitude and the ability to complete tasks efficiently. Comfortable with face to face customer service with a neat and professional appearance. Adaptable to new surroundings with the willingness to gain and develop knowledge and new skills.

Overview

10
10
years of professional experience

Work History

Team member

KFC Benowa Gardens
01.2014 - 04.2015
  • Customer service team member
  • General and advance cleaning
  • Cash handling
  • Re-stocking the drinks fridge
  • Stock take
  • Customer enquiries and complaints
  • Ability to be on call out of school hours.

Volunteer work

Creative Gardens Child Care
04.2014 - 11.2014
  • General and advanced cleaning duties
  • Supervising inside and playground activities
  • Learning from my mentors
  • Engaging in group activities
  • Food preparation
  • Reading and singing group.

Casual Labourer

Simply Safe Scaffolding
05.2015 - 05.2016
  • Laboured under an Advanced Scaffolder
  • Residential work
  • Lugging gear for qualified scaffolder’s
  • Measuring, levelling, building, dismantling
  • White Card
  • Studying towards Basic and Intermediate scaffolding tickets.

Casual Child Care for 11 Year Old

Housekeeping and babysitting
05.2014 - Current
  • General and advanced cleaning
  • Attention to detail
  • Food preparation and cooking meals
  • General knowledge of cleaning products
  • Willingness to go the extra mile
  • Available to takeover care when needed
  • Blue Card
  • Supervision of children
  • Engaging him in educational activities
  • Food preparation.

Customer Service Representative

BP
07.2016 - 02.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from customers.

Intermediate Scaffolder

Linc Scaffolding
02.2020 - Current
  • Minimized potential hazards by promptly identifying and reporting unsafe conditions on the job site.
  • Maximized client satisfaction through prompt response to inquiries, addressing concerns, and providing timely progress updates.
  • Ensured adherence to OSHA regulations by maintaining a clean and organized work environment at all times.
  • Improved overall workflow efficiency by assisting in material procurement and transportation to designated areas.
  • Strengthened team collaboration through effective communication, resulting in successful project completions.
  • Guaranteed load-bearing capacity with accurate calculations while designing and constructing scaffolding structures.
  • Increased work efficiency by assembling scaffolds according to project specifications and requirements.
  • Enhanced job site safety by conducting thorough inspections of scaffold systems and components.

Education

Arcadia College

Coombabah State High School

Skills

  • HARD WORKING AND RELIABLE
  • FRIENDLY AND OUTGOING
  • EXCELLENT COMMUNICATION SKILLS
  • COMFORTABLE WORKING LONG HOURS AND STANDING FOR LONG PERIODS
  • ABILITY TO WORK UNDER PRESSURE

Personal Information

  • Status: Available 24/7
  • Date of Birth: 05/25/1998

Timeline

Intermediate Scaffolder

Linc Scaffolding
02.2020 - Current

Customer Service Representative

BP
07.2016 - 02.2020

Casual Labourer

Simply Safe Scaffolding
05.2015 - 05.2016

Casual Child Care for 11 Year Old

Housekeeping and babysitting
05.2014 - Current

Volunteer work

Creative Gardens Child Care
04.2014 - 11.2014

Team member

KFC Benowa Gardens
01.2014 - 04.2015

Arcadia College

Coombabah State High School

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Kyla Tauroa