Tilleatha Shadlow
Moorooka,QLD
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills.
Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Retail Manager
TSG
2018.04 - 2024.02
- Increased sales by implementing effective merchandising strategies and optimized store layouts.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
- Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
- Oversaw store operations, including opening and closing procedures, cash management and banking.
- Collaborated with corporate marketing teams to execute promotional campaigns that increased foot traffic in store.
- Analyzed sales data to identify trends, adjust inventory levels accordingly, and maximize revenue opportunities.
- Established positive relationships with vendors, negotiated favorable terms, and ensured timely delivery of merchandise orders.
- Recruited top talent for retail positions by conducting thorough interviews and selecting qualified candidates that aligned with company values.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Boosted overall store revenue by adapting targeted marketing initiatives based on demographic research within the local area.
- Ensured consistent brand messaging across all aspects of the retail experience from signage placement to employee uniforms.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Exhibited excellent people skills during interaction with employees and customers.
- Trained and developed new employees for ease of transition into team.
- Answered questions about store policies and addressed customer concerns.
- Mentored team members to enhance professional development and accountability in workplace.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Hotel Housekeeper
Red Earth Hotel
2017.09 - 2018.09
- Enhanced guest satisfaction by maintaining clean and orderly hotel rooms and common areas.
- Reduced complaints by promptly addressing housekeeping issues and concerns raised by guests.
- Ensured high standards of cleanliness by adhering to hotel guidelines and using proper cleaning techniques.
- Collaborated with other housekeeping staff to maintain a positive work environment, resulting in improved efficiency.
- Promoted a safe working environment by following safety protocols and reporting any hazards or issues immediately.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Demonstrated positive and professional attitude with guests, co workers and management to contribute to positive work environment and maintain reputation of hotel.
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
- Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
- Reported damages, maintenance problems, safety issues, and potential hazards to management.
- Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
- Replenished room supplies such as drinking glasses, bathroom items, writing supplies, and hotel brochures to make guests feel welcome and at home.
Education
Cavendish Road State High School
Holland Park, QLD12.2003
Skills
- Cash Management
- Employee Scheduling
- Staff Recruitment
- Business Development
- Staff Management
- Visual Merchandising
- Strategic Selling
- Inventory Control
- Attention to Detail
- Time Management
- Vendor Relations
- Multitasking
- Team Leadership
- Customer Service Excellence
- Staff Training
- Cash Handling
- Inventory Management
- Product Knowledge
- Banking daily
- Placing orders constantly
Certification
- CPR/1ST AID CERTIFICATE
(PROVIDE CARDIOPULMONARY RESUSCITATION AND APPLY INITIAL RESPONSE FIRST AID) RECENT 2023
- CURRENTLY STUDYING BEAUTY- EYBROW COURSE
References
References available upon request.
Timeline
Retail Manager
TSG
2018.04 - 2024.02
Hotel Housekeeper
Red Earth Hotel
2017.09 - 2018.09
Cavendish Road State High School
- CPR/1ST AID CERTIFICATE
(PROVIDE CARDIOPULMONARY RESUSCITATION AND APPLY INITIAL RESPONSE FIRST AID) RECENT 2023
- CURRENTLY STUDYING BEAUTY- EYBROW COURSE
Similar Profiles
Taylor DobbsTaylor Dobbs
Administrative Assistant at TSGAdministrative Assistant at TSG
Harpreet KaurHarpreet Kaur
Retail Store Manager at TsgRetail Store Manager at Tsg
Sachin SunnySachin Sunny
Manager at TSGManager at TSG