Kylah Steinke
Belmont,NSW
Summary
I am an experienced assistant manager at Peter Alexander Sleepwear with over 7 years in the retail industry and 2 years at my current level. Having risen through the ranks I am well-versed in all aspects of retail, from customer service to staff management. I fully understand the importance of achieving store and personal KPIs and sale targets.
I strive to promote a cooperative and positive workplace environment where staff are motivated and excited to provide exceptional customer experiences.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Peter Alexander Sleepwear- The Just Group
06.2022 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Part Time Sales Assistant
Peter Alexander Sleepwear- The Just Group
04.2021 - 06.2022
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Casual Sales Assistant
Peter Alexander Sleepwear- The Just Group
08.2020 - 04.2021
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Retail assistant
Kmart Glendale
03.2018 - 01.2020
- Customer service, Merchandise decant (unpacking and shelving), Register operation
Education
Saint Joseph's College
Lochinvar, NSWSkills
- Excellent customer service and engagement techniques
- Conflict resolution techniques
- Time Management Capabilities
- POS System Operation
- Prioritising sales targets and KPIs
- Highly developed leadership and management skills
- Excellent verbal and written communication skills
- Visual merchandising and retail operations
References
Kasey Dixon
Store Manager Peter Alexander Charlestown
0435053038
kasey.dixon29@gmail.com
Sasha Antonuccio
Store Manager Peter Alexander Kotara
0416931778
Timeline
Assistant Store Manager
Peter Alexander Sleepwear- The Just Group
06.2022 - Current
Part Time Sales Assistant
Peter Alexander Sleepwear- The Just Group
04.2021 - 06.2022
Casual Sales Assistant
Peter Alexander Sleepwear- The Just Group
08.2020 - 04.2021
Retail assistant
Kmart Glendale
03.2018 - 01.2020
Saint Joseph's College
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