Kylan Walsh
Albion Park
Summary
Enthusiastic, hard working and reliable professional who takes pride in providing excellent customer service. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
Work History
Restaurant Waiter
Keahs Kitchen Albion Park
03.2022 - Current
- Answers customers' questions, recommended items, and records order information.
- Quickly reset and cleans up tables after customers left to enable speedy turnaround and customer flow.
- Arranges and prepares tables for customers to offer memorable experiences to customers and foster repeat business.
- Cultivates a warm relationships with regular customers
- Explains menu items and suggests appropriate options for food allergy concerns.
- Remains calm and poised when dealing with difficult customers or during busy shifts.
- Collaborates with kitchen staff to facilitate prompt and accurate food preparation.
- Maintains customer satisfaction with timely table check-ins to assess food.
- Maintains customer satisfaction by clarifying questions about orders and specialty items.
- Uses cash registers and credit card machines.
- Keeps server areas clean and stocked to increase efficiency while working tables.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Informed customers about daily specials.
Education
Wollongong High School of The Performing Arts
Wollongong ,NSW12.2023
Skills
- Service Quality
- Problem-solving
- Attention to detail
- Cash handling
- Multitasking
- Personal hygiene
- Food safety awareness
- Memory retention
- Stress management
- Menu knowledge
- Food presentation
- Upselling techniques
- Table setting
- Physical stamina
- Excellent communication
- Order taking
- Customer service
- Conflict resolution
- Cleanliness
- Professionalism
- Active listening
Interests/Activities
Elite Dancer- Brent Street Dance Academy, Sydney
Jan 2023 - current
- I have been dancing for 10 years and I am currently training at a Performing Arts School in Sydney part time. I'm a quick learner with experience in all genre styles including jazz, lyrical, contemporary, ballet, tap, musical theatre, singing and hip hop. I am a strong performer who is very confident in front of any audience to entertain and show my talent.
Work Experience
Child Care
Terry Street Kids, Albion Park
20-24th November 2023
- Support the educators with supervising the children
- Maintaining children's hygiene
- Engaging in play with the children
- Preparing materials and equipment for activities and lessons
- Implementing activities and lessons with the children
- Cleaning including sweeping, wiping tables and washing dishes.
Timeline
Restaurant Waiter
Keahs Kitchen Albion Park
03.2022 - Current
Wollongong High School of The Performing Arts
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