Summary
Overview
Work History
Skills
Timeline
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Kyle Amjah

Summary

Experience solving problems creatively, using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments.


Polished in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities inclusive of debt recovery.

Passionate about promoting return business by delivering informative solutions backed by relevant industry knowledge, unparalleled support and compassion.


Effectively drives revenue with promotional projects and leadership experience.


Flexibility within any working environment to undertake any tasks or requirements allocated to ensure efficient, realistic outcomes.

Overview

13
13
years of professional experience

Work History

Retail Team Leader

Repco Auto Parts
Balcatta, WA
11.2021 - Current
  • Trained team members in successful strategies to meet operational and sales targets.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • In-depth inspection of sales showroom multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Implication of in-store logistics where required to ensure efficient, and safe turnover.
  • Lead as well as take part of major in-store resets inclusive of new product additions, removal or reduction of forecasted and predicted sales loss stock.

Relevant reference for job role:


David Taylor - 9240 2855

General Farm Hand

Shalimah Farming Enterprises
Grass Patch , WA
01.2013 - 09.2021
  • Replacement of livestock staples inclusive of sustainable food and water sources. surveillance of livestock for changes in behavior, demeanor and condition of health.
  • Hands on experience with tools of the trade to ensure fleet and vehicle maintenance is upheld to the highest possible operational standard.
  • Routine inspection of crops for growth progress or issues.
  • Operated farm equipment such as agricultural implements, Tractors and combine harvesters, Prime mover vehicles within property confines with extreme care and precision.
  • Seeding of required crops, cultivation once viable.
  • Repaired farm equipment inclusive of both emergency maintenance and minor onsite required fabrication quickly and accurately.
  • Assisted in Livestock branding, dipping and shearing.

Relevant reference for job role:


Trudi Ietto 0427 757 029

Trade Team Leader

Repco Auto Parts
Clarkson, WA
09.2019 - 01.2021


  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Usage of analytical data to target and drive customer spend and relationships to higher levels of satisfaction, evaluate issues to provide suitable solutions.
  • Assistance of store team leadership in delivery of promotional projects, sales inquires, parts interpretation resulting in meeting desired figures to the best of our abilities.
  • Cash flow duties including: settlement of accounts, bank as per company policy, monitoring usage of petty cash and insuring all guidelines are followed, start of day and end of day transaction preparations.
  • Face to face service with existing and potential new customers as well as cold call promotional work.
  • Delegation of tasks where required.


Relevant reference for job role:


Lyndon Hutchinson 0400 205 614

Customer Service and Sales

Repco Auto Parts
Claremont , WA
04.2017 - 09.2019
  • Processed orders, service requests and applied information to customers.
  • Maintained working knowledge of products, accounts, representatives, tools and systems.
  • Handled calls promptly and with courteous professionalism.
  • Kept senior managers informed about sales activities, current inventory and other metrics via timely reports.
  • Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
  • Navigated multiple computer systems expertly to handle customers' sales and service needs.
  • Undertake stock takes as per required to ensure stock level accuracy.

Skills

  • Building customer rapport
  • Issue and complaint resolution
  • Customer retention strategies
  • Verbal and Written communication
  • Upselling products and services with well backed knowledge
  • Multitasking and Prioritization
  • Operation of POS systems and ordering platforms
  • Calm and professional under pressure
  • Creative problem solving
  • Customer Account Management
  • Management of in store logistics and delivery services inclusive of national parts requisitions
  • Management of in house delivery drivers and store team members
  • Hands on experience with required hand tools for fleet maintenance
  • Hands on experience dealing with major national and well recognized commercial customers

Timeline

Retail Team Leader

Repco Auto Parts
11.2021 - Current

Trade Team Leader

Repco Auto Parts
09.2019 - 01.2021

Customer Service and Sales

Repco Auto Parts
04.2017 - 09.2019

General Farm Hand

Shalimah Farming Enterprises
01.2013 - 09.2021
Kyle Amjah