Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kyle Aston

Brisbane,QLD

Summary

Versatile Roadside Assistance Technician with a proven track record at RACQ, enhancing customer trust through expert handling of diverse automotive issues and minimizing tow needs. Excelled in mechanical troubleshooting and customer service, demonstrating empathy in high-stress situations. Skilled in vehicle inspection and maintenance advice, significantly boosting on-site resolution success.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Roadside Assistance Technician

RACQ
08.2024 - Current
  • Improved customer trust in the company by demonstrating professionalism and expertise in handling diverse automotive problems.
  • Maintained a high success rate in resolving vehicle issues on-site, minimizing the need for towing services.
  • Assisted customers in stressful situations, providing empathetic support while addressing their immediate needs.
  • Demonstrated versatility as a technician by successfully handling various makes and models of vehicles encountered during service calls.
  • Collaborated with team members to ensure smooth coordination of services, optimizing overall efficiency.
  • Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
  • Coordinated with parts department to determine availability of necessary components.

Heavy Vehicle Fitter

Shepards Transort
10.2023 - 08.2024
  • Fitted heavy vehicles with bother electrical and hydraulic components.
  • Fabricated components for individual tasks on the fly.
  • Use of forklift and overhead cranes to problem solve heavy components.
  • Used and become competent with many forms of fabrication, in total metal bending.



Light Vehicle Mechanic

Mycar Tyre and Auto
02.2019 - 09.2023
  • Supported team members in troubleshooting difficult automotive issues, fostering a collaborative work environment.
  • Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
  • Analyzed vehicle data using advanced diagnostic equipment.
  • Repaired and replaced worn and damaged components.
  • Reduced downtime for customers with efficient scheduling and prioritization of repair work.
  • Took over other team members duty when needed, including managerial roles.

Education

No Degree - Automotive

Certificate 3 Light Vehicle Mechanic
Brisbane, QLD
05-2023

High School Diploma -

St Thomas More College
Brisbane, QLD
10-2017

Skills

  • Customer service
  • Safe driving practices
  • Stress tolerance
  • Basic electrical
  • Vehicle inspection
  • Mechanical troubleshooting
  • Emergency repairs

Certification

  • High Risk Work License
  • First Aid Certificate
  • Manual Drivers License
  • Forklift Ticket

Timeline

Roadside Assistance Technician

RACQ
08.2024 - Current

Heavy Vehicle Fitter

Shepards Transort
10.2023 - 08.2024

Light Vehicle Mechanic

Mycar Tyre and Auto
02.2019 - 09.2023

No Degree - Automotive

Certificate 3 Light Vehicle Mechanic

High School Diploma -

St Thomas More College

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Kyle Aston