Kyle Clark
Upper Kedron,QLD
Summary
Organised professional bringing diverse experience in customer service, sales, business management and project coordination. Well-versed in effective communication and relationship building. Proven history of successfully engaging with clients and business audiences. Technologically adept with passion for innovation and creative business solutions.
Results-oriented Business professional with honest and hardworking nature. Detail-oriented and resilient leader with demonstrated record of accomplishment in a team management, budget administration and lead prospecting to enhance growth and strengthen brand market penetration.
Overview
12
12
years of professional experience
Work History
Vehicle Buyer/Valuer
Westpoint Autos
05.2023 - Current
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
- Reduced procurement costs through strategic sourcing, competitive bidding, and effective negotiations.
- Developed strong relationships with suppliers to secure favourable pricing terms and conditions for the companies benefit.
- Streamlined purchasing processes by implementing efficient systems and procedures for order management.
- Collaborated with internal stakeholders to understand their needs, ensuring accurate product specifications were met in all purchases.
- Designed and implemented process improvements to streamline purchasing process.
- Researched and identified new suppliers and vendors.
- Maintained complete documentation and records of all purchasing activities.
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Forecasted purchasing trends and improved merchandising strategies.
- Negotiated contracts with vendors for cost-effective purchasing terms.
- Cultivated relationships with wholesalers and distributors to increase inventory availability.
- Improved client satisfaction by offering timely and accurate valuations based on current market conditions.
- Reviewed colleagues' work for quality control purposes, ensuring that all valuations met company standards for accuracy and professionalism.
- Participated in continuing education programs to maintain professional certifications and stay current on best practices within the field of valuation.
Vehicle Buyer/ Valuer
MCT Group (Cars4Us/ Car Buyers Aus)
08.2020 - 11.2022
- Served as subject matter expert for market conditions, trends and changes in geographic market.
- Searched online for profitable vehicle purchases based on buying lists.
- Gave and documented fair, competitive and transparent price quotes.
- Researched vehicle service histories and condition reports.
- Monitored and analysed sales records, trends or economic conditions to anticipate consumer buying patterns and determine suitable type and quantity of company inventory items.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained new personnel regarding company operations, policies and services.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained up-to-date knowledge of product and service changes.
- Applied highly effective selling skills while properly engaging and presenting solutions to
customers. - Consulted with clients after sales or contract signings to resolve problems and provide ongoing support.
- Negotiated pricing with vendor suppliers to fit customer's budget and generate maximum gross profit.
- Evaluated vehicles for damage, assessed functionality and determined roadworthiness.
Business Manager
Norris Motor Group
11.2019 - 08.2020
- Directed product development efforts using industry-specific tools to increase sales and overall company productivity.
- Managed multiple team members in sales and service operations.
- Identified market product demands and customer trends to bring in new customers and retain existing ones for sustainable profits.
- Communicated with customers and vendors positively with particular attention to detail.
- Guided negotiation and preparation of client financial and insurance quotes and contracts.
- Handled project management concerns productively and with little oversight.
- Brought in new business connections and revenue generation opportunities by improving networking strategies.
- Streamlined revenue by delivering exemplary service and consistently exceeding client expectations.
- Worked with sales representatives to develop strong customer connections with company teams and promote long-lasting relationships.
- Increased revenue and supported sales activities while building and maintaining consistent relationships and management practices with employees.
- Complied with established internal controls and policies.
- Supported Dealer Principal with special projects and additional job duties.
- Prepared daily and monthly reports.
- Performed business administration and financial tasks to guarantee five-star service for clients.
- Engaged employees in business processes with positive motivational techniques.
- Submitted loan applications to multiple lenders.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Consulted with representatives of regulatory agencies to complete accurate filings and uphold strict compliance.
- Met deadlines by proactively managing individual and team tasks and implementing processes.
- Accredited with multiple finance and insurance companies to secure financing and fulfil contracts.
Senior Sales Consultant
Norris Motor Group
10.2016 - 11.2019
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Demonstrated vehicles and features, and conduct test drives.
- Offered comprehensive knowledge of vehicle operations and brand features.
- Maintained compliance with all service, quality, and regulatory standards.
- Prepared purchased vehicles and completed final delivery checks.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Responded to customer enquiries via telephone and email.
- Outlined sales, warranty and service procedures.
- Completed registration paperwork and sales documentation.
- Negotiated vehicle prices and secure financing for customers.
- Worked with diligence to regularly meet or exceed special targets.
- Listened to customer needs and desires to identify and recommend optimal products.
- Assisted customers by answering questions and fulfilling requests.
- Consulted with sales and finance managers to negotiate sales price, trade-in allowance, license fee, discounts, and financing or lease options on vehicle.
- Investigated and resolved customer grievances and escalated issues needing further Investigation to appropriate department or management.
- Qualified and followed-up on potential new customer leads.
Retail Manager
Bottlemart
06.2016 - 11.2016
- Leading and inspiring staff to achieve store sales, KPI targets and profitability goals.
- Driving store operational excellence – including visual merchandising, stock and inventory control and roster management.
- Utilising various reporting tools to make key decisions to support the business in reaching its full potential.
- Building and maintaining strong supplier relationships.
- Meeting wage and financial targets and ensuring adherence to policy and procedures, and compliance with WH&S.
- Stocktakes
- Proficiency in the use of industry related software systems.
- Well-rounded product knowledge.
- Opening and Closing Procedures
- Money Handling
- General store maintenance and cleaning.
Stock and Inventory Manager QLD
Hype DC
08.2013 - 02.2016
- Direct strategic initiatives to achieve an increased and more managed workload.
- Receiving and dispatching of deliveries daily
- Unpacking and crosschecking of deliveries against delivery dockets and invoices.
- Invoicing and data entry of stock into national database
- Print appropriate size and sale labels
- Maintaining correct stock levels across South Queensland
- Liaising with suppliers (Nike, Converse, New Balance, Asics, Adidas and more). In regards to invoicing incorrect deliveries and faulty products.
- Merchandising of new and old products
- Customer Service and Sales
- Maintaining a clean and safe working environment.
- Liaising with State and National Managers to discuss upcoming products and or stock issues
- Managing Stocktakes
- Liaising with Head Office, State and National Managers to resolve any stock related issues as well as develop and implement new workplace strategies
National Hire and Asset Manager
The KB Group Australia
04.2013 - 08.2013
- Launched new relationships within the industry in order to increase hire turnover across the group.
- Continue to manage and grow existing relationships to promote the hire and sale of products.
- Maintain accuracy among higher stock holding across the group, ensuring that all product is adequately maintained and of a serviceable condition. This includes managing the regular and scheduled testing and tagging of height safety equipment, electrical leads, road barriers and props.
- Ensure that all paperwork is complete and accurate including contracts, associated damage reports and inspections.
- Liaising with all accounts departments to ensure that the hire invoicing “rolled” correctly without the need to supply customer credits due to inaccurate paperwork.
- Work with the general manager to develop and implement strategy that will protect existing clientele from outside influences and risk.
- Report any liabilities to appropriate departmental heads in a timely manner.
- Work closely with other team members to promote a successful working environment.
- Practice integrity and good business sense in all transactions made while working.
- Preparing quotes and contracts for customers
- Arranging transportation for delivery and collection of hire equipment.
- Attend industry meeting and conferences to stay current with industry information to benefit both the business and the client.
- Receipting and invoicing for the hire department.
- Assisting yard supervisor with day to day duties including loading and unloading of trucks, stocktakes, arranging maintenance of forklifts and other equipment and any other complications that arise.
- Daily responsibility of opening and closing the business.
- Sourcing information and pricing for the purpose of cross hiring in sales.
Import Clerk, Ground Crew, Baggage Assistant
Toll Dnata
01.2012 - 04.2013
- Pre-flight arrival data entry of airway bills, sending of underbond movement requests to customs, preparing flight files prior to arrival of flights, landing and tracking both flights and freight in various airline programs.
- Post flight arrival retrieving of airway bills, live animals, valuable cargo such as gold, diamonds and large amounts of money and diplomatic documents.
- Arrange with quarantine and customers for inspection and approval before the release of animals and freight.
- Confirmation and processing of airway bills and charges before release of documentation and freight to the nominated delivery agents.
- Duplication of flight files and archiving.
- Dangerous goods awareness
- Arranging proper transportation and storage for weapons and ammunition.
- Lodging damage reports and photos of damaged and incorrectly packaged freight.
- Taking receipt of export freight for delivery drivers.
- Loading and unloading of freight and luggage from aircrafts.
- Delivery of freight and luggage to and from the aircrafts within KPI timeframes.
- Managing departing flights luggage in the bag room to ensure all luggage is accounted for and makes its flight or any other connecting flights.
Skills
- Operational leadership
- Cross-functional communication
- Customer Relations
- Negotiation
- Data collection and analysis
- Contract Management
- Business Management
- Business administration
- Business Development
- Project Management
- Staff training and development
- Staff Management
- Stock/Inventory Management
Timeline
Vehicle Buyer/Valuer
Westpoint Autos
05.2023 - Current
Vehicle Buyer/ Valuer
MCT Group (Cars4Us/ Car Buyers Aus)
08.2020 - 11.2022
Business Manager
Norris Motor Group
11.2019 - 08.2020
Senior Sales Consultant
Norris Motor Group
10.2016 - 11.2019
Retail Manager
Bottlemart
06.2016 - 11.2016
Stock and Inventory Manager QLD
Hype DC
08.2013 - 02.2016
National Hire and Asset Manager
The KB Group Australia
04.2013 - 08.2013
Import Clerk, Ground Crew, Baggage Assistant
Toll Dnata
01.2012 - 04.2013
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